Travel Insurance Direct Reviews

My wife and I bought 2 annual multi trip policies and on both years, we had to make claims. We were surprised at the level of service and the efficiency at which the claims were settled. It was easy and fast. We have now renewed our policy for a 3rd year and hope we do not have to make a claim this year.

This is my 4th time using TID. Although during those 4 times I have travelled I haven't had to make any claims, I am pleased with the professionalism shown by the TID staff and the ease of booking. I have recommended them to my friends in the past and will continue to recommend more.

Travel Insurance Direct really needs to improve their service and their policies to keep up with the ever growing travel insurance market. Although my claim was approved, it took months. I hope they will be able get their act together the next time or I'm off to another insurer.

I have been with TID since 2007 and have had to make a claim once. When I claimed, to my surprise it was easy and direct. That helped ease a stressful and panicky situation. I was really impressed by their customer service and speedy responses. I will continue to insure with them on my travels.

I was so glad I was introduced to TID by a friend. It is easy to apply and cheap. The customer service was helpful as well. Fortunately I did not have to make a claim but it would not have a problem had I needed to. Will be using them in the future.

My experience with Travel Insurance Direct has been neutral. Their service is a bit slow and the people are a bit rude and indifferent to my situation, but they eventually approved my claim. I was able to recoup 50% of the cost of my lost belongings.

When dealing with TID, I only had good experiences to share. They are much cheaper than most other options, I also found them to be fast and reliable. There was one occasion where my claim was sorted out with efficiency and no questions asked. I also had another issue, when my airline had lost my luggage and they were ready on standby. I will definitely use them in the future.

When my daughter went to Madagascar, all her luggage was stole. The TID staff were excellent, the situation was complicated due to the fact she was in Madagascar, it was hard to get all the paper work for the claims. However TID kept us informed of the stages of her claims and she eventually got our claims approved. We also used them on my second daughter's trip to Bali but we did not need to make a claim on that occasion. Had a good experience with TID, and we will definitely use them again in the future.

I have used TID 3 times now, and on all 3 ocassions I had all good experiences. Once, I had to extend my policy and the staff was helpful and easy to deal with. I have not have to make any claims yet, but I trust that they will be easy to deal with as they have always been professional and courteous when I have dealt with them.

I made a claim for travel but it was not dealt with in accordance to the 10 days as stated on the website. I had to follow up twice before I received a letter in the mail rejectin my claim. The claims officer in charge attidute was indifferent when I called in to contest the decision. She missed receipts when reviewing my claim and also on my partner's claims. The amount of time spent chasing was just not worth the claims in the end. A very frustrating experience. I will never go with TID again.

On my recent business trip to China, I was pickpocketed while walking in the market at night. I lost my wallet and it had my credit cards and drivers licence. Luckily I had a spare card that I left in my hotel to use for the remainder of my trip. And when I got back, TID covered me for the lost cash and credit card replacement fees.

I recently came across a package provided by Travel Insurance Direct. The insurance deal seemed interesting and rates were reasonable. I purchased it online. Sadly I lost my baggage while returning, which was covered by the insurance. I filled online claim form. However, I didn’t receive any reply. Their telephone numbers were always busy. When someone finally answered, he redirected me to the web-form which I had already filled. After explaining this, he put me on hold for 15 minutes and then the line was cut. I gave up because I decided the amount was not worth the hassle. These online insurance companies should never be trusted without checking their services.