Travel Insurance Direct Reviews

Travel Insurance Direct reviews

Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters at LLoyds.

Travel Insurance Direct reviews
Overall rating 6.9/10

Customer Experience

6.9/10
6.9/10

Claims Experience

5.9/10
5.9/10

Value for Money

7.1/10
7.1/10
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Easy and Fast.

Review by ken_b | 18 March 2013, 13:17 PM | 0 comment Reviewed by ken_b on 18 March 2013, 13:17 PM

My wife and I bought 2 annual multi trip policies and on both years, we had to make claims. We were s... Read more

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4th time using TID.

Review by kazuefukuda | 18 March 2013, 12:38 PM | 0 comment Reviewed by kazuefukuda on 18 March 2013, 12:38 PM

This is my 4th time using TID. Although during those 4 times I have travelled I haven't had to make a... Read more

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Although claim was approved, it took months

Review by AaronT | 18 March 2013, 12:14 PM | 0 comment Reviewed by AaronT on 18 March 2013, 12:14 PM

Travel Insurance Direct really needs to improve their service and their policies to keep up with the ... Read more

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Speedy responses- thanks TID.

Review by kristy | 14 March 2013, 14:26 PM | 0 comment Reviewed by kristy on 14 March 2013, 14:26 PM

I have been with TID since 2007 and have had to make a claim once. When I claimed, to my surprise it ... Read more

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I will be using them in the future.

Review by lydia77 | 14 March 2013, 14:10 PM | 0 comment Reviewed by lydia77 on 14 March 2013, 14:10 PM

I was so glad I was introduced to TID by a friend. It is easy to apply and cheap. The customer servic... Read more

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Neutral experience

Review by MaddisonY3 | 14 March 2013, 13:18 PM | 0 comment Reviewed by MaddisonY3 on 14 March 2013, 13:18 PM

My experience with Travel Insurance Direct has been neutral. Their service is a bit slow and the peop... Read more

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Cheaper than most.

Review by andymain | 14 March 2013, 12:55 PM | 0 comment Reviewed by andymain on 14 March 2013, 12:55 PM

When dealing with TID, I only had good experiences to share. They are much cheaper than most other op... Read more

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Staff excellent.

Review by fiona2 | 14 March 2013, 12:18 PM | 0 comment Reviewed by fiona2 on 14 March 2013, 12:18 PM

When my daughter went to Madagascar, all her luggage was stole. The TID staff were excellent, the sit... Read more

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Helpful and easy to deal with.

Review by neebus38 | 13 March 2013, 11:58 AM | 0 comment Reviewed by neebus38 on 13 March 2013, 11:58 AM

I have used TID 3 times now, and on all 3 ocassions I had all good experiences. Once, I had to extend... Read more

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Very frustrating experience.

Review by frustrated_traveller | 13 March 2013, 11:10 AM | 0 comment Reviewed by frustrated_traveller on 13 March 2013, 11:10 AM

I made a claim for travel but it was not dealt with in accordance to the 10 days as stated on the web... Read more

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TID covered me when pickpocketed

Review by Amelia_Healy | 11 March 2013, 00:58 AM | 0 comment Reviewed by Amelia_Healy on 11 March 2013, 00:58 AM

On my recent business trip to China, I was pickpocketed while walking in the market at night. I lost ... Read more

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Should never be trusted.

Review by Liz_Bent | 07 March 2013, 18:38 PM | 0 comment Reviewed by Liz_Bent on 07 March 2013, 18:38 PM

I recently came across a package provided by Travel Insurance Direct. The insurance deal seemed inter... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment, and are travelling with you.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 81
age limit
Under 76
multi trip duration
38 days leisure, 90 days business
luggage cover
$700 per item limit
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