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Travel Insurance Direct Reviews

Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters at LLoyds.

Overall rating 6.6/10

Customer Experience

6.5/10
6.5/10

Value for Money

6.8/10
6.8/10

Claims Experience

5.8/10
5.8/10
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To the rescue.

Review by SophieTrish | 07 March 2013, 15:52 PM | 0 comment

I had to cancel my trip to South Africa due to some family issues. I was afraid I would lose money, b... Read more

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Lost bags not covered. All my fault of course.

Review by Dayna83 | 07 March 2013, 01:35 AM | 0 comment

One of the worst decisions that I have ever made is to buy from Travel Insurance Direct. During my la... Read more

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Claims Experience

Useless - 3 months later and stll no reply.

Review by anna | 06 March 2013, 13:45 PM | 0 comment

My suitcase was damaged on my travels. After my return to Australia, I made a claim with all relevant... Read more

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Very happy.

Review by mrbaggins | 06 March 2013, 12:34 PM | 0 comment

The customer service officer on the phone was extremely nice. They make you feel like a person, not j... Read more

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Insured in minutes.

Review by mangocurb | 05 March 2013, 15:47 PM | 0 comment

The website was easy to use, got myself insured within minutes. The policies are cheaper than most in... Read more

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Truly terrible experience

Review by F.June | 05 March 2013, 15:11 PM | 0 comment

My experience with Travel Insurance Direct has been truly terrible. My last trip to Adelaide was cut ... Read more

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No nonsense and simple policy details. Big tick

Review by George64 | 05 March 2013, 02:56 AM | 0 comment

I am a frequent flier owing to my business commitments, so I was looking for suitable travel insuranc... Read more

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Really low prices.

Review by chris_1955 | 05 March 2013, 02:04 AM | 0 comment

I have bought from TID time and time again because of their low price. When compared quotes from trav... Read more

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Value for Money

TID refused to help.

Review by SaraFreeman | 05 March 2013, 01:48 AM | 0 comment

While travelling in Europe, I developed hay fever. Travel Insurance Direct refused help as they state... Read more

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Happy with TID.

Review by ScarlettB | 04 March 2013, 15:43 PM | 0 comment

I went for an Euro trip with some friends. I developed severe toothache followed by fever. Travel Ins... Read more

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Does what is says on the tin.

Review by Adam1963 | 04 March 2013, 15:41 PM | 0 comment

I travel around the globe for business related work. My company and I are linked with Travel Insuranc... Read more

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Average.

Review by Amelie8 | 04 March 2013, 15:09 PM | 0 comment

Our experience with Travel Insurance Direct was average. My husband and I opted for their internation... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment, and are travelling with you.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

Under 81
Under 76
38 days leisure, 90 days business
$700 per item limit
or
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