Travel Insurance Direct Reviews

Travel Insurance Direct reviews

Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters at LLoyds.

Travel Insurance Direct reviews
Overall rating 6.9/10

Customer Experience

6.9/10
6.9/10

Claims Experience

5.9/10
5.9/10

Value for Money

7.1/10
7.1/10
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Simple, cheap, comprehensive

Review by peter_jolly | 26 May 2015, 18:00 PM | 0 comment Reviewed by peter_jolly on 26 May 2015, 18:00 PM

I have never need to make a claim so far, but I have found the process of purchasing and the value of... Read more

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TID - Cheap and helpful

Review by Matthew Laing | 26 May 2015, 17:19 PM | 0 comment Reviewed by Matthew Laing on 26 May 2015, 17:19 PM

By far the cheapest and best value I could find. The company sent me messages to make sure we were al... Read more

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Not too shabby

Review by Omar | 25 May 2015, 18:48 PM | 0 comment Reviewed by Omar on 25 May 2015, 18:48 PM

Recently used TID for a trip to India, whilst there someone stole my bag while i was taking a "how to... Read more

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Great

Review by hellothere92 | 31 March 2015, 17:42 PM | 0 comment Reviewed by hellothere92 on 31 March 2015, 17:42 PM

Great insurance company. Really easy to use. has a claim to make overseas when I got a lot of items s... Read more

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Unacceptable as the Medical Company

Review by Jayne | 10 March 2015, 11:45 AM | 0 comment Reviewed by Jayne on 10 March 2015, 11:45 AM

They said they would pay the claim if I paid my $100 excess first so I paid that 8 weeks ago and they... Read more

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Easy Insurance, Worry free Travel

Review by JDBABY | 01 February 2015, 22:48 PM | 0 comment Reviewed by JDBABY on 01 February 2015, 22:48 PM

I have used travel Insurance Direct a few times now and they are great value for money, kids are free... Read more

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Good Coverage

Review by Lauren | 19 May 2014, 09:53 AM | 0 comment Reviewed by Lauren on 19 May 2014, 09:53 AM

Great coverage for a very reasonable price. The purchase experience was very easy, the website was ex... Read more

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Lost camera not covered

Review by Unknown | 29 July 2013, 12:41 PM | 0 comment Reviewed by Unknown on 29 July 2013, 12:41 PM

I took out travel insurance to make sure my expensive camera would be covered in case anything happen... Read more

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Excellent level of customer service

Review by Unknown | 22 July 2013, 19:03 PM | 0 comment Reviewed by Unknown on 22 July 2013, 19:03 PM

I used TID for my three week trip to Thailand and was surprised as at the level of customer service I... Read more

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One of the cheapest companies

Review by greg76 | 17 July 2013, 11:09 AM | 0 comment Reviewed by greg76 on 17 July 2013, 11:09 AM

They seem like a decent company with cheap rates. I did some price comparisons over the internet and ... Read more

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Took ages to process my claim.

Review by carol45 | 20 March 2013, 15:57 PM | 0 comment Reviewed by carol45 on 20 March 2013, 15:57 PM

I purchased travel insurance with TID last year. My grandfather fell ill while I was on my trip. I ha... Read more

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Good for car rental excess.

Review by drdriver | 20 March 2013, 11:45 AM | 0 comment Reviewed by drdriver on 20 March 2013, 11:45 AM

I used them to cover for the car rental excess. It was a much cheaper solution to pay more to have th... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment, and are travelling with you.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 81
age limit
Under 76
multi trip duration
38 days leisure, 90 days business
luggage cover
$700 per item limit
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