Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by XL Insurance Company SE.
Used TID on a number of occasions but never had to make a claim until recently. Thought the process w... Read more
Having used TID's affordable insurance numerous times I was under the false impression that all w... Read more
Great service, painless for someone not so tech savvy, great price compared to others. As I didn’t n... Read more
Didn't have to make a claim but felt confident in the service should I need it. Appreciate their ... Read more
My family’s house in Australia got broken into while we were in Bali, their car was stolen, house tra... Read more
Insurance is the necessary evil. Better to have it than take the risk. Trip went well with no need to... Read more
Hope I can continue to be positive-reaching a very dangerous age by end of this year so hope prices a... Read more
It was great value. Better coverage. My sons asthma did not cost an arm and a leg to cover, like othe... Read more
So easy to purchase and claim if required - great cover for our ski holiday and peace of mind. Read more
Nice to go overseas and be assured of proper coverage should an incident have occurred. Opposed to ot... Read more
Giving a what to take list was very helpful. Made sure all the necessary items were packed without th... Read more
TID is super easy. I’ve used them 4 or 5 times now and have recommended them to my friends. I even cl... Read more
On their website you can only buy a policy for 2 adults, and children go free.
Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.
Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.
Yes if you pay a buy-out option to decrease your excess to nil.
Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!
Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.
Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.
TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.
Sure can, up to 12 months.
Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.
Lloyds of London.
14 days
Sydney!
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1 comment on this review
Thank you for taking the time to share that frank and honest feedback about your experience with TID. I'm sorry to hear how disappointed and frustrated you have been with our claims process.
We generally turn claims around in under 10 working days, which is why I'm concerned to hear how long your claim has been dragged out to.
Could you kindly provide me with your claim number? This way I can look into it and escalate it with Management in our Claims department as a matter of priority.
[email protected]
Ash - TID Customer Experience Manager
22 October 2018, 11:54 AM