Travel Insurance Direct Reviews

Travel Insurance Direct reviews

Travel Insurance Direct (TID) are Australian and one of the world's leading insurers. Since 2005 they have helped more than a million Australian with their travel insurance needs. Policies are available to those under 81 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters at LLoyds.

Travel Insurance Direct reviews
Overall rating 6.9/10

Customer Experience

6.9/10
6.9/10

Claims Experience

5.9/10
5.9/10

Value for Money

7.1/10
7.1/10
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Will Never Use TID Again

Review by Bruce | 22 October 2018, 10:58 AM | 1 comment Reviewed by Bruce on 22 October 2018, 10:58 AM

Used TID on a number of occasions but never had to make a claim until recently. Thought the process w... Read more

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Don't even get me started on how bad they were...

Review by Pauline Martin-Brooks | 03 September 2018, 20:02 PM | 2 comments Reviewed by Pauline Martin-Brooks on 03 September 2018, 20:02 PM

Having used TID's affordable insurance numerous times I was under the false impression that all w... Read more

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Everything with an affordable choice

Review by Diana Atkin | 09 April 2018, 10:40 AM | 0 comment Reviewed by Diana Atkin on 09 April 2018, 10:40 AM

Great service, painless for someone not so tech savvy, great price compared to others. As I didn’t n... Read more

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Feel safe

Review by Lisa Holtze | 26 March 2018, 15:59 PM | 0 comment Reviewed by Lisa Holtze on 26 March 2018, 15:59 PM

Didn't have to make a claim but felt confident in the service should I need it. Appreciate their ... Read more

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Refused claim

Review by Jucinda Williams | 26 March 2018, 13:41 PM | 0 comment Reviewed by Jucinda Williams on 26 March 2018, 13:41 PM

My family’s house in Australia got broken into while we were in Bali, their car was stolen, house tra... Read more

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Easy to use online portal

Review by Andrew McCready | 21 March 2018, 14:39 PM | 0 comment Reviewed by Andrew McCready on 21 March 2018, 14:39 PM

Insurance is the necessary evil. Better to have it than take the risk. Trip went well with no need to... Read more

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Very efficient service. Excellent contact before/after trip

Review by Ian Foote | 21 March 2018, 10:23 AM | 0 comment Reviewed by Ian Foote on 21 March 2018, 10:23 AM

Hope I can continue to be positive-reaching a very dangerous age by end of this year so hope prices a... Read more

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Great value compared to others

Review by Katie Byrne | 20 March 2018, 17:04 PM | 0 comment Reviewed by Katie Byrne on 20 March 2018, 17:04 PM

It was great value. Better coverage. My sons asthma did not cost an arm and a leg to cover, like othe... Read more

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Good value for just in case

Review by Chantelle | 15 March 2018, 09:52 AM | 0 comment Reviewed by Chantelle on 15 March 2018, 09:52 AM

So easy to purchase and claim if required - great cover for our ski holiday and peace of mind. Read more

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Although I had a trouble free holiday it was good to know I had the back up of insurance with TID.

Review by Wendy Fox | 13 March 2018, 14:52 PM | 0 comment Reviewed by Wendy Fox on 13 March 2018, 14:52 PM

Nice to go overseas and be assured of proper coverage should an incident have occurred. Opposed to ot... Read more

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Helpful

Review by Pamela McCartney | 13 March 2018, 14:51 PM | 0 comment Reviewed by Pamela McCartney on 13 March 2018, 14:51 PM

Giving a what to take list was very helpful. Made sure all the necessary items were packed without th... Read more

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Easy to apply, And claim

Review by Kym Ward | 12 March 2018, 12:28 PM | 0 comment Reviewed by Kym Ward on 12 March 2018, 12:28 PM

TID is super easy. I’ve used them 4 or 5 times now and have recommended them to my friends. I even cl... Read more

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Travel Insurance Direct FAQ's

How many people can I include in my policy?

On their website you can only buy a policy for 2 adults, and children go free.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific for destination.

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment, and are travelling with you.

Can I pay to reduce or cancel my excess?

Yes if you pay a buy-out option to decrease your excess to nil.

What additional extras are there?

Download their Tripwise app to get phrasebooks, trip notes, local help, policy information and more!

Am I covered if my tour company collapses?

Travel Insurance Direct doesn’t provide protection from losses arising from the failure of an travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel and tourism service provider.

I’m not an Australian resident- can I buy cover?

Yes, you can buy a policy if you hold a current and valid Australian 457 visa, other skilled working visas and spousal visas but does not include, for example, those on Australian working holiday visa.

What size moped or motorbike am I covered to ride overseas?

TID will cover you for any engine size you ride as long as you’re insured to do so in Australia and the country you are riding in. And you must be wearing a helmet.

Can I extend my policy from overseas?

Sure can, up to 12 months.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $4,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Lloyds of London.

What's their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 81
age limit
Under 76
multi trip duration
38 days leisure, 90 days business
luggage cover
$700 per item limit
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