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Southern Cross Travel Insurance Reviews

Southern Cross Travel Insurance reviews

Southern Cross Travel Insurance (SCTI) has been providing cover for international travellers for over 35 years. You can choose from two types of policies – a Single Trip or an Annual Multi-Trip. Policies are available to those of any age. They also offer 24/7 emergency assistance, no matter where you’re in the world. SCTI is underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance.

Southern Cross Travel Insurance reviews
Overall rating 7.2/10

Customer Experience

7.2/10
7.2/10

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7.3/10
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Claim for Japan trip interrupted by storm

Review by johnaduley | 11 April 2017, 13:34 PM | 0 comment Reviewed by johnaduley on 11 April 2017, 13:34 PM

My wife and I traveled around Japan a year ago, to and from Australia. We took out Southern Cross Tra... Read more

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So easy to deal with!

Review by Aussietraveller92 | 10 November 2016, 12:18 PM | 1 comment Reviewed by Aussietraveller92 on 10 November 2016, 12:18 PM

Ignore some of the horrible reviews on here. I was snowboarding in Canada Feb of 2016 and broke a cou... Read more

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Avoid, low rent rubbish insurer

Review by Bruce | 11 October 2016, 10:36 AM | 1 comment Reviewed by Bruce on 11 October 2016, 10:36 AM

Like most travel insurers they refuse all claims of a medical nature in the first instance , they ope... Read more

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Made two claims, easily done, efficient and value for money

Review by amy__111 | 25 August 2016, 10:11 AM | 2 comments Reviewed by amy__111 on 25 August 2016, 10:11 AM

I chose SCTI because they were the cheapest travel insurance for a year long world wide insurance cov... Read more

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look OK until you need to claim

Review by art h | 23 May 2016, 11:43 AM | 0 comment Reviewed by art h on 23 May 2016, 11:43 AM

Used Southern cross 3 times and was fine until i had to make a claim for a camera. Rate of depreciati... Read more

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Don't use if you have a mental illness it's not medical condition according to them

Review by Amy | 16 October 2015, 11:28 AM | 0 comment Reviewed by Amy on 16 October 2015, 11:28 AM

Stay away from the company I will never use them again, was told after having a major panic attack fo... Read more

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Good travel insurer

Review by Jaclt | 17 June 2015, 02:54 AM | 1 comment Reviewed by Jaclt on 17 June 2015, 02:54 AM

It offers great amount of coverage at a really competitive rate. I would only suggest doing your rese... Read more

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Unethical way of avoiding to pay claims

Review by Seb | 24 March 2015, 16:03 PM | 6 comments Reviewed by Seb on 24 March 2015, 16:03 PM

What a joke, it seems like all these reviews are paid for. I have had the worst experience with this ... Read more

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Stuck in Africa

Review by nicolle | 16 January 2015, 15:02 PM | 2 comments Reviewed by nicolle on 16 January 2015, 15:02 PM

I was stuck in Uganda, Africa with no flight home after a flight cancellation and Southern Cross ease... Read more

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Southern Cross

Review by ellews | 22 December 2014, 09:45 AM | 0 comment Reviewed by ellews on 22 December 2014, 09:45 AM

When we scratched our campervan only 200 metres from dropping it off in Los Angeles after a 3,000 mil... Read more

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SCTI South America

Review by Bens81 | 18 November 2014, 20:10 PM | 0 comment Reviewed by Bens81 on 18 November 2014, 20:10 PM

not the people you want in an emergency. 1 staff member who spoke Portuguese, could not sort ambulanc... Read more

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Review for scti travel insurance by Anonymous User

Review by Anonymous User | 14 August 2013, 03:21 AM | 0 comment Reviewed by Anonymous User on 14 August 2013, 03:21 AM

I feel ripped off. I recently made a claim for my 2 year old iPad, which was in mint condition. The o... Read more

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SCTI FAQ's

How many people can I include in my policy?

You can purchase a policy online to include up to two adults and nine children.

Am I covered if I go on a cruise?

Yes, our policy automatically covers you if you’re a fare paying passenger aboard a cruise ship.

You can also purchase a TravelCare policy if the cruise is travelling around Australia as part of your international itinerary. For example, the cruise ship departs Auckland and travels around the North Island of New Zealand, then on to Australia, cruising around the coast.

However, if your cruise ship is only travelling through Australian waters, you’re not eligible to purchase a TravelCare policy, as it covers international travel only.

Am I covered for skiing and snowboarding?

You have the option to select ‘Skiing and snowboarding cover’ during the application process. If you have selected this option, paid an extra premium, and have skiing and snowboarding cover confirmed on your Certificate of Insurance, then you will have cover (as long as you follow the terms and conditions in the policy).

Are kids covered for free?

Currently under review.

Can I pay to reduce or cancel my excess?

Yes, you can choose to have a $0, $100 or $250 excess on your policy. The excess you select will be confirmed on your Certificate of Insurance.

What additional extras are there?

You can personalise your policy with options to:

• Increase your luggage cover, up to $10,000 for any single item (with a maximum limit of $15,000 per journey)

• Increase cover for cancellations or changes to your journey before you leave

• Add specified personal items valued above $1,500

• Add ‘moped and motorbike cover’

• Add ‘skiing and snowboarding cover’

Am I covered if my tour company collapses?

No, SCTI doesn’t provide protection from insolvency.

I’m not an Australian resident- can I buy cover?

Yes, you can buy cover if you’re:

• An Australian citizen or permanent resident

• A New Zealand citizen or permanent resident

• On a visa/permit which allows you to access all publicly funded health and disability services in Australia and is valid until after your end date of insurance

What size moped or motorbike am I covered to ride overseas?

You have the option to select ‘Moped and motorbike cover’ during the application process. If you have selected this option, paid an extra premium, and have moped and motorbike cover confirmed on your Certificate of Insurance, then you’ll be covered if you’re riding a bike of up to 200cc (as long as you follow the other terms and conditions in the policy). 

How long is their single trip cover for?

A single trip policy can cover journeys that are up to 12 months in duration.

Can I extend my policy from overseas?

If you have a Single Trip policy, you can extend your policy by contacting SCTI directly. No extension will be granted once your 'End Date of insurance' has passed. If you have an Annual Multi-Trip policy, you’ll need to purchase a brand new policy as SCTI don’t currently offer extensions.

Do they cover for my rental vehicle excess?

Yes, for up to $5,000. You’re only insured for a standard model motor vehicle or motor home (designed to carry no more than eight people, including the driver). The vehicle must be rented from a licensed motor vehicle rental agency.

Who underwrites them?

Southern Cross Benefits Limited trading as Southern Cross Travel Insurance.

Where are they based?

Sydney!
 
 

FOUR FAST FACTS

age limit
No age limit
age limit
No age limit
multi trip duration
30, 60 or 90 days
luggage cover
$1500 per item limit
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