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Kango Cover Travel Insurance Reviews

Looking for fair dinkum cover at super blue prices? Kango cover is your real Aussie travel insurer offering great cover at low costs. With 5 levels of cover, there’s a policy to suit every budget. Policies are available to Australian residents under 69 years. Dependants travel for free with parent or grandparent. 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.

Overall rating 7.5/10

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check Verified Review Sarah Bunnell was invited by Kango Cover to write this review.

Easy claim system

Review by Sarah Bunnell | 07 July 2017, 13:58 PM | 0 comment Reviewed by Sarah Bunnell on 07 July 2017, 13:58 PM

I had to claim due to some medical expenses while travelling. The team were in touch every step of th... Read more

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check Verified Review Sarah Bunnell was invited by Kango Cover to write this review.
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check Verified Review Anthony William Warren was invited by Kango Cover to write this review.

Quick turnaround

Review by Anthony William Warren | 07 July 2017, 13:58 PM | 0 comment Reviewed by Anthony William Warren on 07 July 2017, 13:58 PM

With having my brand new phone stolen in Rome, the document requests when my putting in a claim helpe... Read more

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check Verified Review Anthony William Warren was invited by Kango Cover to write this review.
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check Verified Review Antoine Le Ray was invited by Kango Cover to write this review.

Rubbish dealings for claims process.

Review by Antoine Le Ray | 07 July 2017, 13:58 PM | 0 comment Reviewed by Antoine Le Ray on 07 July 2017, 13:58 PM

Ended up with far less than item value out of claims process.
Basically unless you have a recent ... Read more

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check Verified Review Antoine Le Ray was invited by Kango Cover to write this review.
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check Verified Review Robin Parkes was invited by Kango Cover to write this review.

Was sceptical - but claim process service was exceptional

Review by Robin Parkes | 07 July 2017, 13:58 PM | 0 comment Reviewed by Robin Parkes on 07 July 2017, 13:58 PM

When I took out the policy - I was impressed by the price - but sceptical that a claim would result i... Read more

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check Verified Review Robin Parkes was invited by Kango Cover to write this review.
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check Verified Review Katrin Kieseler was invited by Kango Cover to write this review.

Fastest Claim EVER

Review by Katrin Kieseler | 07 July 2017, 13:58 PM | 0 comment Reviewed by Katrin Kieseler on 07 July 2017, 13:58 PM

Had to claim medical expenses and it came as the biggest surprise that the claim was processed AND pa... Read more

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check Verified Review Katrin Kieseler was invited by Kango Cover to write this review.
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Confusing request ???

Review by teresa owens | 07 July 2017, 13:58 PM | 0 comment Reviewed by teresa owens on 07 July 2017, 13:58 PM

After very stressful process of my claim and radicals questions and request what I shuld do, my claim... Read more

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check Verified Review Adrian Moon was invited by Kango Cover to write this review.

Vital attribute not properly explained

Review by Adrian Moon | 01 May 2017, 10:20 AM | 0 comment Reviewed by Adrian Moon on 01 May 2017, 10:20 AM

Our airline cancelled at the last minute due to "mechanical reasons".

Pursued a clai... Read more

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check Verified Review Adrian Moon was invited by Kango Cover to write this review.
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phone operater talked to me like i was stupid

Review by ken dixon | 20 February 2017, 11:52 AM | 2 comments Reviewed by ken dixon on 20 February 2017, 11:52 AM

asked why on the l5 big red cover it states
Cover for Travel Services Provider Insolvency $10,00... Read more

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Great Price

Review by Charlotte | 24 November 2016, 15:29 PM | 0 comment Reviewed by Charlotte on 24 November 2016, 15:29 PM

I found Kango was the cheapest cover for everything i needed. The website was easy to use and i calle... Read more

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Good for snow bunnies

Review by Snowobsessed | 07 April 2016, 15:04 PM | 0 comment Reviewed by Snowobsessed on 07 April 2016, 15:04 PM

After a heap of research I finally found a policy that covers Snowmobiling with Kango. If only i'... Read more

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Warm and helpful assistant

Review by nicole.m | 12 July 2013, 12:12 PM | 0 comment Reviewed by nicole.m on 12 July 2013, 12:12 PM

Rang up the call centre and was greeted by a warm and helpful assistant. Got a quote and was covered ... Read more

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Kango Cover FAQ's

How many people can I include in my policy?

Planning a group trip? Kango lets you add on as many as 10 people onto your group travel policy.

Am I covered if I go on a cruise?

Kango does provide cover for cruises, but make sure you check ‘pacific’ on your destination selection. Once your ship has set sail you are no longer considered to be in Australian waters.

Am I covered for skiing and my equipment?

Yesyou will be covered for skiing if you purchase Kango’s ‘winter sports’ package. This will cover you for ski equipment, piste closure and avalanche cover and even riskier snow sports like cat skiing and heli-skiing.

Are kids covered for free?

Yep! You can take your kids along on your next adventure and insure them under you policy provided they are under 21 and not in full time employment. 

Can I pay to reduce or cancel my excess?

Unfortunately you can not remove excess on Kango travel insurance.

What additional extras are there?

Unlike many ski insurers, Kango covers riskier snow sports such as heli-skiing, lugeing, cat skiing and off-piste skiing.

Am I covered if my tour company collapses?

Yes, Kango will cover you for insolvency.

I’m not an Australian resident- can I buy cover?

Yes, so long as you have a Medicare Card.

What size moped or motorbike am I covered to ride overseas?

You can ride a maximum engine size of 125cc as long as you hold a valid license for the country you’ll be going to.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

If you decide to extend your trip you can easily do so by giving Kango a call on 1300 881 994. Keep in mind that you can only extend your trip by 12 months.

Do they cover for my rental vehicle excess?

You will be covered for rental vehicle excess provided you take out Eastern Grey Cover, Big Red Cover or Annual Multi-trip.  

Who underwrites them?

certain underwriters at Lloyd's.

What's their cooling off period?

14 days.

Where are they based?

Sydney!
 

FOUR FAST FACTS

age limit
Under 69
age limit
Under 69
multi trip duration
60 days
luggage cover
$750 per item limit
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