Insure and Go Reviews

On line application is simple, quick and all fine print information is available to read through first

There are 3 levels of cover to choose from and exclusions are clear

I will definitely use this insurance again, it was quick to access and easy to follow the instructions.
The price and value for money was excellent
Thank you

When ever we travel, we always use Insure and Go. They are not only great value for money but have amazing inclusions and their claims process is awesome too.

Organizing a new policy was quick and easy and while I hope we never have the need to put in a claim, it was reassuring to read good reviews from people who had.

So pleased to find an insurer that is up to date with the 21st century reality of HIV, that does not impose a financial penalty on people with HIV who have achieved an undetectable viral load.

Have always got good customer service from Insureango prices are great but mostly very helpful every phone call I have made

Disappointed that I could not download & print all relevant forms etc. I tried to email a request to have the forms emailed to me, but the request was sent back error email unfortunately.

Submitted a claim, all they tried was to find ways out of not paying, ignored the facts and used their own. No answer to queries. Keep away!

We had the Travel Gold Cover insurance! The airline lost our Bags and got the Bags 26 hours later, so we claimed the lost bags and bought a few things. The gold cover is $ 750 AUD with No Excess. We spent around $ 300 AUD and got $110 AUD Back. So yeah don't buy any cheap Insurance from them.

We had to cancel our trip to Africa because my husband was very ill - we put a cancellation claim in and were very well assisted by a consultant at Insure and Go and the outcome. We have since advised our travelling friends of this, and that we were very happy with Insure and Go. Thank you.

We have used Insure & Go on previous trips overseas although this was the first time we have claimed. Like any insurance policy you only get to find out how good it is when you need it. Unfortunately our experience with Insure & Go was frustrating at best & unprofessional at worst. My wife badly broke her leg in Japan & we needed assistance to fly back to Australia (wheel chair & flight upgrade). Despite numerous phone calls/emails (20+) to the emergency call centre (MAFRE - in the Phillipines) we were unable to get much or any assistance at all. They could not even organise a wheel chair & everytime we sort assistance from them they always had to refer the matter back to their "management team" - this was very time consuming & it just seemed to be a delaying tactic. We only got any help at all once we got angry. In the end, I had to tell the call centre to stop ringing me unless they were going to give us support - they were only making the situation worse. Luckily we had sufficient resources ourselves to pay for the extra expenses upfront ($7,000) & we were able to organise the trip back to Australia. It actually got much easier once Insure & Go stopped helping us. We eventually got re-imbursed from them 12 working days after our claim was lodged although we had to ring them up a couple of times & eventually asked to speak to a supervisor (in Australia) before our claim got any traction. If you are going to insure with this company, make sure you have the financial resources yourself to get home in an emergency because you are in for a long wait if you are relying on them to get you home.

We took out the insurance last year for our up coming holiday to Japan. However, life threw us a curve ball and we had to cancel our holiday due to illness. InsureandGo treated us with respect as we went through the claim process to have our refunds done. They were prompt and extremely helpful in getting us through what had turned out to be an upsetting and difficult period. I thank them for their understanding and respect.