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Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.1/10

Customer Experience

7.1/10
7.1/10

Value for Money

7.3/10
7.3/10

Claims Experience

5.9/10
5.9/10
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All one sided

Review by Trevor Gray | 15 January 2018, 17:26 PM | 0 comment

Just needed to adjust by one day cost $169.40 and had to be a whole new policy, but it had no cooing ... Read more

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A lot of mucking around till I was reimbursed.

Review by Nick Gileno | 15 January 2018, 17:26 PM | 0 comment

As this was the best on the market in regards to claiming, it took a great deal longer than other tra... Read more

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Completely unhelpful and unprofessional

Review by James Hourigan | 15 January 2018, 17:25 PM | 0 comment

Seeking assistance in Bucharest was told to submit claim on other organisation. Would not discuss th... Read more

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Good service

Review by Josefina pantaleon | 12 January 2018, 17:25 PM | 0 comment

I had been your client for many years, I had claims and dealt very respectfully. Keep up your custome... Read more

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USA Medical Claims Experience

Review by Ian | 12 January 2018, 15:56 PM | 0 comment

Had a trip and fall accident in the USA, which resulted in an ambulance and hospital treatment. Altho... Read more

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Ultra satisfied

Review by Peter Brady | 12 January 2018, 15:56 PM | 0 comment

Being over 70 years of age, I find it increasingly difficult to obtain travel insurance at a reasonab... Read more

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Excellent Customer Relations

Review by Vicki Heard | 11 January 2018, 17:41 PM | 0 comment

My partner fell very ill a short time before our departure and we had to make a claim against our tra... Read more

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Very pleased with the outcome.

Review by Graeme Ainsbury | 11 January 2018, 17:40 PM | 0 comment

I had an original policy with Insureandgo for a cruise. Then we added another cruise onto the first. ... Read more

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Friendly Setvice

Review by Eviea | 11 January 2018, 17:40 PM | 0 comment

Staff are friendly, helpful , efficient and understood my needs. Patient and Let me spoke on my own ... Read more

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Claim

Review by Keith C Munro | 11 January 2018, 17:29 PM | 0 comment

Unfortunately, had to make a claim. Excellent service throughout. Cannot be faulted in any way. Will ... Read more

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Value but could do better

Review by Paul Korbel | 11 January 2018, 17:27 PM | 0 comment

I had an annual policy and wanted to renew but was told I had to totally complete a new quote - using... Read more

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Terrible experience in submitting a claim

Review by Gavin Yeates | 11 January 2018, 17:27 PM | 0 comment

I found Insure and go very easy to purchase a policy and very easy for them to take my money, however... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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