Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.6/10

Customer Experience

7.6/10
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Value for Money

7.7/10
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Good service

Review by Josefina pantaleon | 12 January 2018, 17:25 PM | 0 comment Reviewed by Josefina pantaleon on 12 January 2018, 17:25 PM

I had been your client for many years, I had claims and dealt very respectfully. Keep up your custome... Read more

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USA Medical Claims Experience

Review by Ian | 12 January 2018, 15:56 PM | 0 comment Reviewed by Ian on 12 January 2018, 15:56 PM

Had a trip and fall accident in the USA, which resulted in an ambulance and hospital treatment. Altho... Read more

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Ultra satisfied

Review by Peter Brady | 12 January 2018, 15:56 PM | 0 comment Reviewed by Peter Brady on 12 January 2018, 15:56 PM

Being over 70 years of age, I find it increasingly difficult to obtain travel insurance at a reasonab... Read more

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Excellent Customer Relations

Review by Vicki Heard | 11 January 2018, 17:41 PM | 0 comment Reviewed by Vicki Heard on 11 January 2018, 17:41 PM

My partner fell very ill a short time before our departure and we had to make a claim against our tra... Read more

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Very pleased with the outcome.

Review by Graeme Ainsbury | 11 January 2018, 17:40 PM | 0 comment Reviewed by Graeme Ainsbury on 11 January 2018, 17:40 PM

I had an original policy with Insureandgo for a cruise. Then we added another cruise onto the first. ... Read more

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Friendly Setvice

Review by Eviea | 11 January 2018, 17:40 PM | 0 comment Reviewed by Eviea on 11 January 2018, 17:40 PM

Staff are friendly, helpful , efficient and understood my needs. Patient and Let me spoke on my own ... Read more

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Claim

Review by Keith C Munro | 11 January 2018, 17:29 PM | 0 comment Reviewed by Keith C Munro on 11 January 2018, 17:29 PM

Unfortunately, had to make a claim. Excellent service throughout. Cannot be faulted in any way. Will ... Read more

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Value but could do better

Review by Paul Korbel | 11 January 2018, 17:27 PM | 0 comment Reviewed by Paul Korbel on 11 January 2018, 17:27 PM

I had an annual policy and wanted to renew but was told I had to totally complete a new quote - using... Read more

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Terrible experience in submitting a claim

Review by Gavin Yeates | 11 January 2018, 17:27 PM | 0 comment Reviewed by Gavin Yeates on 11 January 2018, 17:27 PM

I found Insure and go very easy to purchase a policy and very easy for them to take my money, however... Read more

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Happy

Review by Julie Giacomelli | 08 January 2018, 16:37 PM | 0 comment Reviewed by Julie Giacomelli on 08 January 2018, 16:37 PM

Phone dropped out half way thru enquiry / staff did not return call ... overall very happy - is it po... Read more

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Latest Holiday

Review by David Chappell | 08 January 2018, 16:37 PM | 0 comment Reviewed by David Chappell on 08 January 2018, 16:37 PM

Easy to use site with good value product.Hopefully do not have to test claims department.Travel booke... Read more

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travel insurance experience

Review by Sandra Joyce Bowley | 08 January 2018, 16:36 PM | 0 comment Reviewed by Sandra Joyce Bowley on 08 January 2018, 16:36 PM

great value for money but the online process is a little difficult in that it is hard to open documen... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 100
age limit
Under 100
multi trip duration
Choose from 30, 45 and 60 days
luggage cover
Choose between $500-$700 per item limit
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