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Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 7.3/10

Customer Experience

7.3/10
7.3/10

Value for Money

7.6/10
7.6/10

Claims Experience

6.1/10
6.1/10
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Good Company t deal with

Review by Denise Brasser | 11 October 2017, 23:30 PM | 0 comment

Very happy with the outcome of dealing with Insure & Go. Would definitely use this company again... Read more

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Disgraceful claims handling process.

Review by Shaun Charlton | 11 October 2017, 23:30 PM | 1 comment

Insureandgo's Claims process was so slow and they were so difficult to deal with , that I had to ... Read more

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Excellent Travel Insurance

Review by Bruce Whiting | 11 October 2017, 23:30 PM | 0 comment

Very easy to deal with, easy online application. Have been dealing with this company for the last 4 y... Read more

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Excellent Travel Insurance Provider

Review by Teresa | 09 October 2017, 14:44 PM | 0 comment

I have used InsureandGo on many occasions and have always found them to be reliable, excellent custom... Read more

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Our choice every time

Review by Melda & Rob Southall | 09 October 2017, 14:44 PM | 0 comment

We had to cancel two trips this year due to illness and our claims were paid promptly without fuss. ... Read more

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Prompt efficient service from understanding staff

Review by Max Traub | 04 October 2017, 16:36 PM | 0 comment

Efficient review of my requirements considering my age of 88 years. Very helpful staff who know the f... Read more

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Good basic cover at good price.

Review by Adrian Major | 04 October 2017, 16:35 PM | 0 comment

Customer specialist gave full attention to my requirements answering my queries with confident, artic... Read more

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Easy to set up hard to change

Review by Giselle Twining | 29 September 2017, 12:24 PM | 0 comment

The website was easy to use and to get a quote then purchase. I didn't like how they can only acc... Read more

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Lost in Public Places

Review by Regulartraveler | 29 September 2017, 12:24 PM | 0 comment

I lost my iPhone in a taxi overseas not long ago, and they won't pay me. They said I lost it in a... Read more

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online application average but via phone good

Review by Elvie Smith | 24 September 2017, 23:52 PM | 1 comment

Staff very efficient and friendly when you ring.
Staff made errors in spelling on policy but was ... Read more

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Paid for nothing

Review by Reece | 21 September 2017, 15:38 PM | 1 comment

Tried to update my already paid for travel insurance to Natural disaster cover. They refused. They al... Read more

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Price Increase

Review by Ann Lee | 19 September 2017, 15:04 PM | 0 comment

We are annual travellers to Bali and have always been happy with Insure & Go policies and prices.... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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