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Insure and Go Reviews

Insure and Go has been providing travel insurance since 2000. Travel with confidence and cover your trip with one of InsureandGo's award-winning travel insurance packages. Policies are available to those under 100 years who are residents of Australia. Dependants travel for free with parent or grandparent. Their 24/7 emergency assistance is provided by Mapfre assistance and they are underwritten by Mitsui Sumitomo Insurance Company.

Overall rating 6.8/10

Customer Experience

6.8/10
6.8/10

Value for Money

7.0/10
7.0/10

Claims Experience

5.6/10
5.6/10
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Insure and go are a great company

Review by Steve | 15 December 2017, 13:44 PM | 0 comment

Great insurance company but did have a claim and it took awhile to get back my money but in the end I... Read more

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cruise insurance

Review by Gisela Neylon | 15 December 2017, 13:44 PM | 0 comment

I liked how the insurance process online went smoothly. Instant quote and adding on pre existing medi... Read more

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Quick, efficient, cost saving

Review by Lynn | 14 December 2017, 11:34 AM | 0 comment

I spoke to a customer service representative >name removed<, who knew the product I was interes... Read more

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excellent service

Review by Catrina | 14 December 2017, 11:34 AM | 0 comment

Have used Insure and Go three times now and recommended them to other people. Good cover for pre-exi... Read more

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Average - I'd consider other options first

Review by Susie Staton | 14 December 2017, 11:34 AM | 0 comment

I had an annual policy as I preferred this style since having found this at TID originally. Insure &a... Read more

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Refused travel delay due to one word difference

Review by Leanne Atchison | 14 December 2017, 11:33 AM | 0 comment

Do not use this insurance. We were only going domestic but I felt we should have insurance. Our fligh... Read more

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Easy to get insured

Review by James Heslehurst | 11 December 2017, 16:39 PM | 0 comment

Everything straight forward, only other comment I have insured with insureandgo many times, and I hav... Read more

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paid out for cancelled O/S trip because of injury

Review by John Scott | 11 December 2017, 16:39 PM | 0 comment

Quick response by your staff when claim lodged, competitive price for insurance compared to other com... Read more

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Cancelled Trip

Review by Blangfo | 07 December 2017, 11:26 AM | 0 comment

It is easy to buy insurance but the real criteria is when a claim is made. We were forced to cancel a... Read more

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Putting in a claim was a long and difficult process...

Review by Maria Meijer | 07 December 2017, 11:26 AM | 0 comment

I had for years my travel insurance booked through InsureandGo but this year was the first time that ... Read more

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make sure you are immortal to make your claim

Review by Kaori | 07 December 2017, 11:26 AM | 0 comment

if you encounter thieves, even if you have a police report, every process in the insurance claim take... Read more

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You refused my claim for travel delay

Review by Philip | 07 December 2017, 11:23 AM | 0 comment

AA cancelled our flight without notice, we missed a connecting flight across USA, we paid for re-tick... Read more

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InsureandGo FAQ's

How many people can I include in my policy?

The more the merrier right? Insure and Go allows you to buy a policy up to 10 adults online.

Am I covered if I go on a cruise?

Yes you are. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes as long as you pay for their winter sports package. You’re covered for unlimited medical evacuation from the slopes, $600 for your pre-booked Lift Passes and Ski Packs and $1,250 cover for damage to your winter sports equipment.

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

You can pay for golf cover so that you have protection for your golf equipment and any pre-paid green fees or tuition fees.

Am I covered if my tour company collapses?

Yes, they cover for an event causing the cancellation of all, or part of your trip which happens after you purchased your policy which results in the travel services provider no longer carrying out its business.

I’m not an Australian resident- can I buy cover?

Yes, as long as you have valid Medicare cover, private health care or student travel

What size moped or motorbike am I covered to ride overseas?

You’re covered to ride a bike over 125cc only if you hold a current and valid license required for driving an equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with for up to a year, as long as your initial policy has not expired. Just give them a call on 1300 401 177.

Do they cover for my rental vehicle excess?

Yes, for up to $4000. The rental car must have no more than 9 seats and not be driven off a Public Highway. The rental contract duration has to be less than 15 consecutive days.

What is their cooling off period?

14 days.

Who underwrites them?

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product.

Where are they based?

Sydney!

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