Fast Cover Travel Insurance Reviews

Myself and partner purchased a full comprehensive Duo Travel Insurance Policy to travel to Europe in late December 2017 for a five week vacation. A few days into our trip I fell violently ill in Paris. Still seriously ill, we pushed on the following day to try and meet our bookings. On reaching Munich I was immediately hospitalized in ICU with a life threatening viral infection that was shutting my organs down. I remained seriously ill for two weeks. We were unable to resume our travels. Lucky, we have taken out full comprehensive insurance. Think again. Whilst trying to deal with the stress of my deteriorating condition, my partner and mother (back in Australia) had to spend hours on the phone over the next 2 weeks dealing with issue after issue. Fast Cover’s refusals, denials and incompetence – far too many occasions to list, but you would be horrified. Returning to Australia we lodged their 12 page claim form with 80 pages of supporting documentation required. Then another game begins. At the end of every deadline, Fast cover request more information (most of which had already been provided). After 3 months, and requesting two subsequent reviews, we are still over $4,000 out of pocket. Be aware: Fast cover eventually agreed to arrange and pay for my partner’s accommodation to stay and care for me in Munich then deducted his accommodation expenses from the total cost of our prepaid bookings, claiming they are the same expense. They have refused to pay any food expenses for my partner claiming these are offset against my hospital cash payment benefit (nothing in their policy, but apparently they state it is the intent). Many other expenses, prepaid bookings and tours have not been reimbursed. And don’t bother reporting it to their so-called independent Internal Dispute Resolution Committee (Hollards, the Underwriter). They are permitted 45 days to review. Three minutes before the final deadline we received an email from Hollards stating “after a thorough review of your claim” the Committee are refusing to pay any further amount. Amazing, given that only 12 business hours earlier, the officer in charge of my case knew nothing about it and asked me to resend my correspondence. Fast cover clearly work on the premise of denials, refusals and stalling tactics in the hope you will give up. Not us. We will continue to pursue this matter with the Ombudsman and legally if we have to. We have never had the need to take time to write a bad review on a Company. Hopefully this warns you how seriously appalling and callous this Company is. We are considering doing an interview with A Current Affairs and will continue to publicly name and shame this Company. Do not insure with this Company or its Underwriter. Please spread the word.

One simple phone call - lovely helpful manner on phone. Fast, efficient and very friendly. Hardly put down the phone when a fully comprehensive quote appeared on my email with all details - all I had to do was fill in the details and method of payment and it was "fait accompli" . Thank you so much - you made it very easy for an elderly lady.

1 comment on this review

Hi Peggy, thanks for your lovely comments.

I hope you have a great holiday and we look forward to hearing from you again soon!

Kind regards, Lindy

Reply from Fast Cover representative
04 May 2018, 10:12 AM

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Cheap and affordable, customer service always great. Have used fast cover 4 times now and made a claim once and during the claims process it was fast and easy and had no problems at all.

1 comment on this review

Hi Julie, thanks for your lovely review!

I'm glad that you had a smooth and easy claims process. We do our best to make the process easy for our travellers, so we definitely appreciate your great feedback!

We look forward to hearing from you again for your next trip and hopefully next time you won't have to make a claim!

Kind regards,

Lindy

Reply from Fast Cover representative
11 April 2018, 11:39 AM

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I found Fast Cover Travel Insurances Policy to be absolute rubbish.Air New Zealand lost my luggage on route to Australia. Fast Cover wont cover It. Would not recommend to anyone. Unless you want to pay them for no reason.

3 comments on this review

Hi Jayden,

Sorry to hear about your experience. I have been dealing with your case since you contacted us yesterday. As previously communicated to you, I have escalated your case to management and will get back to you today with an outcome. Thanks for your patience.

Kind regards,
Lindy

Reply from Fast Cover representative
21 March 2018, 14:29 PM

Hi Jayden,

I have spoken with management and we have decided to pay out your claim. We've sent you a letter to your email with full details of the outcome of your case. If you have any questions about your case, feel free to contact us and I'd be more than happy to assist you.

Kind regards, Lindy

Reply from Fast Cover representative
22 March 2018, 12:23 PM

I am not sure how you can have such strong opinions against fastcover, unfortunately our safe was stolen out of our room in Paris back in 2015 and fastcover paid every single thing we lost in that safe which was thousands. It was the most stressful time in our lives being in a foreign country with no passports no money no anything and fastcover were nothing short of amazing. We are all entitled to our opinion of course but they are definitely not a rip off. I would highly recommend them to anyone.

Reply from Julie Killeen
11 April 2018, 12:05 PM

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Great service and super fast to get a quote. The easiest website I have used yet to get my travel insurance

1 comment on this review

Hi Mark,

Thanks for your lovely feedback. I'm glad you found our website easy to use. Have a great trip!

Kind regards, Lindy

Reply from Fast Cover representative
14 February 2018, 10:54 AM

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As a regular over seas traveller, I have found Fast Cover Insurance suits all my requirements and any queries I may have, they are prompt to reply.

2 comments on this review

Hi PF,

Thank you for your review! We always appreciate when someone is happy with our services. We hope you enjoyed your trip and look forward to assisting you again in the future.

Kind regards,
Margretta

Reply from Fast Cover representative
19 January 2018, 10:41 AM

5 stars, never had a claim and is so happy he just had to write a reveiw. Bit sus don't you think

Reply from Terry Anthony
23 January 2018, 11:05 AM

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No customer service. Terms and Conditions are antiquated Waste of money. I am a frequent traveler and would never recommend

3 comments on this review

Hi Sally, thanks for taking the time to leave us a review.

Sorry to hear that you feel this way. I did have a look into the claim that you submitted and I can understand your frustration. If you like, I can give you a call to discuss the outcome of your claim and we can go through it together.

Kind regards,
Lindy

Reply from Fast Cover representative
16 January 2018, 16:33 PM

I thought you were going too anyway as we had arranged. Still No communication received after two weeks of telling me you will not honor my claim.

Reply from Sally Kirke
16 January 2018, 17:19 PM

This sounds like a more legitimate review, I had 1 claim with a company after 40 years of regular trips and at least they rang me when they said they would.

Reply from Terry Anthony
23 January 2018, 11:07 AM

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Ladies were very helpful in cancelling and refunding my policy after being denied entry to holiday destination, much appreciated

1 comment on this review

Hi Alex, thanks so much for your review! So glad we were able to help. - Vanessa :)

Reply from Fast Cover representative
20 November 2017, 15:33 PM

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Fast cover was exceptional in dealing with my claim from a recent holiday and even better , a real persn on the end of the phone who was so helpful

1 comment on this review

Hi Gai,

Thanks for your positive feedback! Glad to hear that you had a successful claims experience. Despite having to make a claim, I hope you still had an enjoyable holiday!

Kind regards,
Lindy :)

Reply from Fast Cover representative
05 October 2017, 10:48 AM

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I broke my phone screen while on holiday but luckily i took out fast travel insurance before i left as i had a gut feeling something was going to happen. I made a claim after my phone screen was damaged, they quickly responded. Everything went through fine all within a week. Not even a week but it was fast.

Easy to use website, great value and great benefits and inclusions and love the fact that we can action sports.

1 comment on this review

Hi Tracey, Thank you for sharing your experience with us. I hope you had an amazing holiday! Kind regards, Vanessa :)

Reply from Fast Cover representative
14 July 2017, 13:12 PM

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My elderly mum broke her arm in Bali in 2013 and Fast Travel were fantastic in looking after her. Ambulance, surgery, hospital stay and finally business class to return home with both my sister and I accompanying her. Couldn't ask for any better service. All for $200 excess. Easy to contact from overseas and follow up was the icing on the cake. I don't use any other travel insurance now.

3 comments on this review

Hi Jenny, your poor mum! I hope she recovered okay. I am glad you were all looked after and I hope you were still able to enjoy your holiday! Let us know when you're travelling again as we'd love to help. Kind regards, Vanessa. :)

Reply from Fast Cover representative
15 June 2017, 11:11 AM

I take my mum on holidays every year (destination of her choice) This year is Fiji. We already have Fast Cover, its the first thing I get after booking. Cheers Jenny

Reply from Jenny
15 June 2017, 19:39 PM

Upto 50% off https://goo.gl/yHnLFF

Reply from Priya Das
30 November 2017, 04:58 AM

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