DUinsure Travel Insurance Reviews

DUInsure offers cost effective travel insurance without sacrificing a good level of cover. They work hard to bring a fairly priced product to you the consumer, which will not only meet your needs but in most cases exceed them as well. Their aim is to make travel insurance so affordable that no one need consider travelling without it, being left exposed to the possibility of crippling medical bills or worse refusal of medical cover whilst travelling overseas
Overall rating 7.3/10

Customer Experience

7.3/10
7.3/10

Claims Experience

6.2/10
6.2/10

Value for Money

7.4/10
7.4/10
Overall rating
Overall rating

Thankful to have them

Review by Brooke86 | 21 February 2013, 23:53 PM | 0 comment Reviewed by Brooke86 on 21 February 2013, 23:53 PM

I had to travel to New York for an Academic lecture and was recommended to take out insurance plan fr... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Still looking around

Review by LiamGall | 21 February 2013, 23:50 PM | 0 comment Reviewed by LiamGall on 21 February 2013, 23:50 PM

The backpacker plan by DOWNUNDER was my first experience getting insured and it was alright. All was ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Painful claims, beware

Review by Hannah_Graham | 21 February 2013, 23:14 PM | 0 comment Reviewed by Hannah_Graham on 21 February 2013, 23:14 PM

I purchased a few comprehensive plans for my bosses who were travelling for work. One of them had an ... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Go with Dowunder for backpacker insurance.

Review by yaggy33 | 21 February 2013, 23:05 PM | 0 comment Reviewed by yaggy33 on 21 February 2013, 23:05 PM

I am an avid backpacker and the backpacker policy by downunder insurance is perfect for me. It protec... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Simple and uncomplicated

Review by Levy88 | 21 February 2013, 15:58 PM | 0 comment Reviewed by Levy88 on 21 February 2013, 15:58 PM

I was travelling to Brazil for a vacation and went with Downunder as a recommendation from my friends... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Decent insurer

Review by eth56 | 21 February 2013, 02:18 AM | 0 comment Reviewed by eth56 on 21 February 2013, 02:18 AM

The experience was just fine but nothing out of the ordinary. The customer service was really slow an... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Easy peace of mind

Review by Lila | 20 February 2013, 13:13 PM | 0 comment Reviewed by Lila on 20 February 2013, 13:13 PM

I took out a domestic insurance policy for my mother, she was visiting our relatives interstate. It d... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Impressive customer service

Review by Rydon5 | 19 February 2013, 11:21 AM | 0 comment Reviewed by Rydon5 on 19 February 2013, 11:21 AM

Before my last trip, when I was searching for travel insurance, I found Downunder via compare travel ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

A policy for all occassions

Review by Joshua34 | 19 February 2013, 10:12 AM | 0 comment Reviewed by Joshua34 on 19 February 2013, 10:12 AM

I am part of a third-generation family business and like everyone else travelling is a part of my wor... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Claim paid out, fast and courteous.

Review by William | 19 February 2013, 10:03 AM | 0 comment Reviewed by William on 19 February 2013, 10:03 AM

I opted for the Downunder Comprehensive International Plan and am most satisfied with their service. ... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Thanks Downunder

Review by Anonymous User | 08 November 2012, 13:01 PM | 0 comment Reviewed by Anonymous User on 08 November 2012, 13:01 PM

I was lucky enough to win a competition at a travel expo in 2010 and earn $500 of insurance from Down... Read more

Overall rating
Overall rating
Customer Experience
Value for Money

Downunder FAQ's

How many people can I include in my policy?

The more the merrier right? DUinsure insures groups of up to 10. That means more fun for less hassle.

Am I covered if I go on a cruise?

Downunder does provide cover for cruises. Travellers on domestic cruises in Australian waters must purchase Comprehensive, Backpackers or Explorer plans (selecting geographical region 1) to ensure cover is available for emergency medical assistance and emergency medical and hospital expenses.

Am I covered for skiing and my equipment?

Yes you will be covered for skiing. However you will not be covered for ski equipment unless you purchase the winter sports package.

Are kids covered for free?

Yes, so long as they are dependent on you, younger than 21, travelling with you and named on your insurance certificate.

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Cover is provided up to 26 weeks of pregnancy.

Am I covered if my tour company collapses?

No, Downunder does not cover for insolvency. 

I’m not an Australian resident- can I buy cover?

You are covered so long as you carry a current Australian motorcycle licence a valid motorcycle licence valid for the country you are travelling in.  

What size moped or motorbike am I covered to ride overseas?

You are covered so long as you carry current Australian motorcycle licence a valid motorcycle licence valid for the country you are travelling in.  

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

If you decide to lengthen you trip you can do so for up to 12 months. Call Downunder on 1800 138 766 to extend your policy.

Do they cover for my rental vehicle excess?

Yes, Downunder will cover rental vehicle excess or the cost of repairing the rental vehicle (whichever is the lesser).

Who underwrites them?

Allianz.

What is their cooling off period?

14 days

Where are they based?

Sydney!

FOUR FAST FACTS

age limit
Under 100
age limit
Under 65
multi trip duration
Max trip duration 37 days (leisure), 90 days (business)
luggage cover
$750 per item limit
Loading Quotes

Loading Quotes...