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Cover-More Travel Insurance Reviews

Cover-More has been providing travel insurance to Australians travelling domestically and internationally for more than 25 years. With many different levels of cover, there’s a policy to suit every budget. Policies are available to those under 84 years. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Great Lakes.

Overall rating 7.3/10

Customer Experience

7.3/10
7.3/10

Value for Money

7.2/10
7.2/10

Claims Experience

7.2/10
7.2/10
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Told by doctor not to travel

Review by christeen | 29 November 2016, 09:15 AM | 0 comment

Surgeon told my husband we could not travel even wrote them a letter now they wont pay us the $12,000... Read more

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Don't bother! Read the fine print and forget it...

Review by Meg | 15 November 2016, 17:04 PM | 0 comment

Purchased through Flight centre as their preferred Insurance company.
Had to make a claim after ... Read more

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Mrs

Review by Maria Taborda | 12 October 2016, 09:31 AM | 1 comment

Their excess limit is ridiculous (AUD$250)and they won't have your back when you need to claim mi... Read more

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Easy over the phone support for processing and lodg...

Review by Pompeo Vallario | 14 June 2016, 11:09 AM | 0 comment

Smooth, efficient, prompt claim payment and customer service was very professional.
We could not... Read more

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Would not rely on Cover-More again.

Review by KJ | 27 July 2015, 18:55 PM | 0 comment

Denied claim for accidental damage to out waterproof camera stating it was due to a mechanical fault.... Read more

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Mrsbowie

Review by Susan | 13 July 2015, 10:40 AM | 0 comment

Very affordable insurance. Very easy policy to understand. Peace of mind that the cost of our cruise ... Read more

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Excellent customer service and cover

Review by SofieA | 02 July 2015, 00:50 AM | 1 comment

I'm a travel agent and highly recommend covermore to all my clients. They are great to deal with and ... Read more

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Cover more

Review by Andieharrie | 29 May 2015, 12:31 PM | 0 comment

Always use cover more when we travel. Only had to make one claim, was relatively easy and paid quickl... Read more

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Bad

Review by ewanbb | 20 March 2015, 09:38 AM | 0 comment

It wasn't very good because making a claim was a very complicated process, if i ever am lucky enough ... Read more

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Covermore no more

Review by Nirvana | 10 December 2014, 18:43 PM | 0 comment

The terrible experience with insurance I have ever experienced, everyone takes covermore should first... Read more

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Great insurance company!

Review by Luwerba | 21 July 2014, 16:14 PM | 0 comment

I will definitely be using this travel insurance company again next time I travel! I got really ill w... Read more

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basic review

Review by henry wj | 07 July 2014, 18:59 PM | 0 comment

overall very good but i don't often use them for any claims so it is hard to tell. the application pr... Read more

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Cover-More FAQ's

How many people can I include in my policy?

On Cover-More's website you can only buy a policy for up to 6 people.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in Aussie water you still need to pick pacific.

Am I covered for skiing and my equipment?

Yes if you purchase Cover-More’s snow sports activity option. This policy will cover for $1,500 worth of skiing equipment, $1,000 piste closure and $1,500 skiing pre-paid costs.

Are kids covered for free?

There is no limit on the number of children that can be covered under Cover-More Travel Insurance policies except for Corporate cover where the limit is 6. Accompanying children must be either your children or grandchildren and must be under 21 years of age and not engaged in full-time work.

Can I pay to reduce or cancel my excess?

Yes if you select their ‘buy-out’ option you can decrease your excess to nil.

What additional extras are there?

Cover-More allow you to increase the single item for luggage up to $4,500 by paying an additional premium. For multiple items the overall increase in limits cannot increase $7,000. You can also pay to increase car hire excess to $3,500.         

Am I covered if my tour company collapses?

Nope, you're not covered for any claims arising from the insolvency of any travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel or tourism services provider that provides services or accommodation.

I’m not an Australian resident- can I buy cover?

No, you can only buy cover if you are a resident of Australia and will be returning home before your policy ends. Non-Residents living outside of Australia can obtain Australian inbound travel insurance cover provided they return to their country of residence at the completion of the period of insurance (and within 18 months of the journey commencing).

What size moped or motorbike am I covered to ride overseas?

You are only insured to ride a bike up to 200cc irrespective of what’s on your license. There is no cover unless you hold a valid license in Australia for the same class of vehicle you are operating overseas, and you are wearing a helmet.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? You cannot extend your current policy, but it’s no problem to just purchase a new one. If a medical condition arises before buying the second policy, this condition may now be considered a pre-existing medical condition. So make sure you notify Cover-More if your health status changes at all.

Do they cover for my rental vehicle excess?

If you are planning to hire a car overseas, you may want to take out additional car hire excess to avoid a hefty bill from the rental company in the event of an accident. Both Options and Travel Sure already have car hire excess in place but you have the power to increase this excess to $3,500 for an additional premium loading. You are only covered for a rented sedan, campervan, hatchback or station-wagon (including 4WDs) rented from a licensed motor vehicle rental company.

Who underwrites them?

Great Lakes.

What's their cooling off period?

15 days.

Where are they based?

Sydney!

FOUR FAST FACTS

Under 84
Under 75
60 days
$500 per item limit
or
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