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Columbus Direct Reviews

Trusted around the world since 1988, Columbus Direct provide low cost travel insurance regardless of destination. Columbus Direct policies offer excellent value for money, tailored to the travel needs of Australian residents. Policies are available to those under 84. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assitance no matter where you are in the world. Underwritten by Lloyds of London.

Overall rating 5.8/10

Customer Experience

5.8/10
5.8/10

Value for Money

6.0/10
6.0/10

Claims Experience

4.8/10
4.8/10
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Quick and easy to use.

Review by bryan_ho | 28 February 2013, 18:32 PM | 0 comment

This is my third policy witht them. They are easy and quick to arrange a policy online. No problems a... Read more

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Good service and easy payout

Review by MarjorieB | 26 February 2013, 13:14 PM | 0 comment

I had to cancel my trip due to illness. I contacted the Columbus staff and they were very helpful to ... Read more

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Glad I went with Columbus, reimbursed no problem.

Review by kelly_mc | 26 February 2013, 13:12 PM | 0 comment

During my trip to South America and USA, I bought a policy with columbus. My camera, cash and mp3 wer... Read more

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Review for columbus direct travel insurance by avid...

Review by avidtraveller | 25 February 2013, 13:06 PM | 0 comment

My planned trip to US involved flying to Chicago and taking the Amtrak California Zephyr to San Frans... Read more

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Simple claims process

Review by Marc_12 | 25 February 2013, 11:57 AM | 0 comment

I would like to thank Columbus Direct for their policy and exceptional service. My wife and I were ro... Read more

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Fast and straight forward claims.

Review by bettyholden28 | 25 February 2013, 11:49 AM | 0 comment

During my trip to India, I had severe stomach ache, most probably due to the local food there. When I... Read more

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Get for Ski holidays.

Review by deathstar555 | 25 February 2013, 11:17 AM | 0 comment

Their policies have extras for sports or snow sports. I purchased a policy for my ski trip to Japan e... Read more

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Didn’t pay on a ridiculous technicality

Review by terry_21 | 25 February 2013, 11:10 AM | 0 comment

They are good as long as you never make a claim! They are unresponsive to calls or emails when I was ... Read more

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Review for columbus direct travel insurance by song...

Review by songjh | 22 February 2013, 00:23 AM | 0 comment

They make it impossible to claim. Excuses after excuses. My luggage was lost at the airport, they wou... Read more

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I was basically called a liar and not paid out

Review by ron_smith | 21 February 2013, 23:47 PM | 0 comment

While taking out a policy by phone, I specifically told them I had pneumonia and was told that I will... Read more

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Highly recommend Columbus Direct

Review by brandy1946 | 21 February 2013, 23:23 PM | 0 comment

Easy to claim. The assessor was friendly and helpful. My luggage containing very expensive medication... Read more

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Review for columbus direct travel insurance by mike...

Review by mike_tb | 21 February 2013, 02:25 AM | 0 comment

I have been with Columbus for 10 years but when my partner was diagnosed with cancer in April. In May... Read more

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Columbus Direct FAQ's

How many people can I include in my policy?

Policies are available for up to 8 travellers online, larger group policies are available on application.

Am I covered if I go on a cruise?

Yes, however, it's important that you select a destination area that covers the international waters your ship may be travelling into. For instance, if your cruise takes you around the East Coast of Australia, the destination area of your policy will likely need to be 'South Pacific', even if the boat only docks in Australian ports. Your policy will then provide cover in case you need medical treatment or need to be repatriated from the ship while it is sailing in international waters. However there will be no medical cover while you're in Australia (ie ashore or at a port whereby Medicare services apply).

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $25 million cover for overseas medical expenses plus ski equipment, ski pass cover, piste closure cover, avalanche delay cover and off piste skiing (inside resort boundaries with a qualified guide.)

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Columbus Direct will cover up to three dependent children (aged 2-18) and up to two dependent infants (aged 0-1) free when they travel with their parent or grandparent and are named on the policy. Dependents must not be in full time employment, and must be travelling with you. If your child has a coverable pre-existing condition you may need to pay an extra premium to have this included in you policy cover.

Can I pay to reduce or cancel my excess?

No, Columbus Direct does not offer a buy-out option.

What additional extras are there?

Optional cover is available for winter sports and a wide range of other sports and adventure activities, plus certain work and volunteer activities. Pregnant travellers can apply for a cover extension to cover trips up to the 30th week of pregnancy and to include cover for childbirth and care of the newborn from week 26. (Terms and conditions apply.)

Am I covered if my tour company collapses?

No, Columbus Direct do not cover for default of an operator.

I’m not an Australian resident- can I buy cover?

You do not need to be an Australian citizen or permanent resident to buy this policy; 
you are just required to have lived in Australia for the past three months.

What size moped or motorbike am I covered to ride overseas?

Columbus Direct will cover you on-road automatically for an engine size of 125cc or less provided you wear a helmet and meet the licencing criteria outlines in their PDS. Optional extra cover is available for driving vehicles over 125cc on-road.

Can I extend my policy from overseas?

Extensions are available in some cases, subject to underwriter approval. You will need to apply for the extension at least 5 days before your policy expires.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $5,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Columbus Direct policies are underwritten by certain syndicates at Lloyd's of London. Columbus Direct Travel Insurance Pty Limited (ABN 99 107 050 582) is an Australian Financial Services Licence holder: No. 246636.

What's their cooling off period?

19 days provided you haven’t claimed or travelled under the policy.

Where are they based?

Sydney!

FOUR FAST FACTS

Under 84
Under 69
60 days
$750 per item limit
or
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