Columbus Direct Reviews

Their prices are competitive and provide good cover benefits. I did a comparison for about 5-6 insurers and went with them. The process to get a policy arranged is simple and straight forward. However, I did not have to make a claim. Will go with them again on my next trip.

I took out a policy with Columbus Direct for my trip to South America. The staff were helpful and explained the terms and conditions of my cover. I didn't have to make a claim this trip but I am happy with what was written in the product disclosure and certificate of insurance. I selected them after doing some research on the internet and found them to be cheaper and provide good cover.

I have used Columbus Direct a couple of times. I was really impressed by their level of customer service and fast response whenever I had to deal with them. There was an occasion where I had to contact the team when the airline lost our luggage, they were ready on standby to help me through the situation.

What I like about Columbus is that they provide cover for travellers who are 70 and over. Unlike other insurers, it is easy to arrange and no long list of medical forms to fill in. I would recommend them to my friends and family.

Received a reminder to renew our multi trip holiday insurance from them which was good but when I tried to ring them up to have it arranged, there was no answer. My emails were left unanswered as well. My concerns were, if trying to renew a policy was this difficult, I can't imagine the pain I have to go through if I were to make a claim. Sorry but I will be going elsewhere to get my insurance.

This is my third policy witht them. They are easy and quick to arrange a policy online. No problems at all. However, I did not have to make a claim thus far.

I had to cancel my trip due to illness. I contacted the Columbus staff and they were very helpful to advice on the claims procedures. The claim was accepted and paid into my bank account very quickly. Good service.

During my trip to South America and USA, I bought a policy with columbus. My camera, cash and mp3 were stolen in south america and I had a medical bill in USA. They reimbursed me for my stolen items with a $125 excess and they reimbursed the full $400 medical bill while i was in USA. I was glad that I went with columbus and I will go with them again.

My planned trip to US involved flying to Chicago and taking the Amtrak California Zephyr to San Fransisco. We have an annual multitrip policy with Columbus Direct as we had insured with them for years and we had not made any claims prior to this. A couple of days before our travel commences, we received a notice that our train on Amtrak was cancelled due to flash floods. Knowing that we had an annual multitrip policy, I called Columbus to tell them we will be making a claim. They argued that we could still make the trip to US, so cancellation was not covered. This was very dissapointing as the whole point of my trip was to take the train across the US. This is not good enough. No value for m

I would like to thank Columbus Direct for their policy and exceptional service. My wife and I were robbed while touring in Botswana. The claim process was simple and payment was prompt. However, our photos were lost and cannot be replaced. I highly recommend them if you are considering a travel insurance policy.

During my trip to India, I had severe stomach ache, most probably due to the local food there. When I got back, made a claim and my medical bills were covered. The claim process straight forward and quite fast. I would purchase from them again.

Their policies have extras for sports or snow sports. I purchased a policy for my ski trip to Japan earlier this year, which covered for my ski equipment and piste closure. I was glad I took it out as there was a blizzard on one of the days and I was reimbursed for the day that I was not able to ski.