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Columbus Direct Reviews

Trusted around the world since 1988, Columbus Direct provide low cost travel insurance regardless of destination. Columbus Direct policies offer excellent value for money, tailored to the travel needs of Australian residents. Policies are available to those under 84. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assitance no matter where you are in the world. Underwritten by Lloyds of London.

Overall rating 5.8/10

Customer Experience

5.8/10
5.8/10

Value for Money

6.0/10
6.0/10

Claims Experience

4.8/10
4.8/10
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Friendly and efficient insurance provider

Review by HMZ | 30 July 2015, 11:29 AM | 0 comment

Columbus stated that they had a 19 day no questions asked refund. I had to cancel my policy within th... Read more

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Travel insurance for three people.

Review by Rachael Jefferson-Buchanan | 30 July 2015, 11:07 AM | 0 comment

Excellent service overall. There was an opportunity for good discussion of our family needs, and I fe... Read more

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do not insure with columbus

Review by gilbert icke | 07 January 2015, 11:14 AM | 0 comment

We used Columbus for travel insurance many times over a 10 year period. They are exceptional at takin... Read more

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Avoid!

Review by KHund | 30 June 2014, 11:23 AM | 0 comment

Seemingly good value for money and easy to buy online - but don't be fooled!!!. The moment you actual... Read more

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Full of Gotchas - Stay Clear of them!!!

Review by Traveller | 30 June 2014, 10:32 AM | 0 comment

First of all - several review sites rate these guys highly. Don't be fooled! These are reviews based ... Read more

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Awful customer service

Review by A White | 16 April 2014, 10:56 AM | 1 comment

The point of insurance is that it's a "if the worst happens" safety net. Now, this could be the best ... Read more

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Great service!

Review by Unknown | 25 July 2013, 11:35 AM | 0 comment

My wife and I have used columbus 2 years in a row now. I recently had my camera stolen in Bali and Co... Read more

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Good prices, good cover.

Review by travel_bug | 07 March 2013, 17:13 PM | 0 comment

Their prices are competitive and provide good cover benefits. I did a comparison for about 5-6 insure... Read more

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I did extensive research and Columbus was the best

Review by Brendan | 06 March 2013, 14:07 PM | 0 comment

I took out a policy with Columbus Direct for my trip to South America. The staff were helpful and exp... Read more

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Impressive customer service

Review by Samuel | 05 March 2013, 02:19 AM | 0 comment

I have used Columbus Direct a couple of times. I was really impressed by their level of customer serv... Read more

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Great for seniors.

Review by petey234 | 04 March 2013, 16:15 PM | 0 comment

What I like about Columbus is that they provide cover for travellers who are 70 and over. Unlike othe... Read more

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Does anyone actually work at Columbus Direct?

Review by davidpeterson | 28 February 2013, 19:22 PM | 0 comment

Received a reminder to renew our multi trip holiday insurance from them which was good but when I tri... Read more

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Columbus Direct FAQ's

How many people can I include in my policy?

Policies are available for up to 8 travellers online, larger group policies are available on application.

Am I covered if I go on a cruise?

Yes, however, it's important that you select a destination area that covers the international waters your ship may be travelling into. For instance, if your cruise takes you around the East Coast of Australia, the destination area of your policy will likely need to be 'South Pacific', even if the boat only docks in Australian ports. Your policy will then provide cover in case you need medical treatment or need to be repatriated from the ship while it is sailing in international waters. However there will be no medical cover while you're in Australia (ie ashore or at a port whereby Medicare services apply).

Am I covered for skiing and my equipment?

Yes if you purchase their snow sports activity option. This policy will cover for $25 million cover for overseas medical expenses plus ski equipment, ski pass cover, piste closure cover, avalanche delay cover and off piste skiing (inside resort boundaries with a qualified guide.)

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Columbus Direct will cover up to three dependent children (aged 2-18) and up to two dependent infants (aged 0-1) free when they travel with their parent or grandparent and are named on the policy. Dependents must not be in full time employment, and must be travelling with you. If your child has a coverable pre-existing condition you may need to pay an extra premium to have this included in you policy cover.

Can I pay to reduce or cancel my excess?

No, Columbus Direct does not offer a buy-out option.

What additional extras are there?

Optional cover is available for winter sports and a wide range of other sports and adventure activities, plus certain work and volunteer activities. Pregnant travellers can apply for a cover extension to cover trips up to the 30th week of pregnancy and to include cover for childbirth and care of the newborn from week 26. (Terms and conditions apply.)

Am I covered if my tour company collapses?

No, Columbus Direct do not cover for default of an operator.

I’m not an Australian resident- can I buy cover?

You do not need to be an Australian citizen or permanent resident to buy this policy; 
you are just required to have lived in Australia for the past three months.

What size moped or motorbike am I covered to ride overseas?

Columbus Direct will cover you on-road automatically for an engine size of 125cc or less provided you wear a helmet and meet the licencing criteria outlines in their PDS. Optional extra cover is available for driving vehicles over 125cc on-road.

Can I extend my policy from overseas?

Extensions are available in some cases, subject to underwriter approval. You will need to apply for the extension at least 5 days before your policy expires.

Do they cover for my rental vehicle excess?

Yes, they will cover up to $5,000 if you are required to pay for accidental damage, malicious damage, loss or theft of a vehicle you have rented from a licensed rental agency and whilst you are the driver.

Who underwrites them?

Columbus Direct policies are underwritten by certain syndicates at Lloyd's of London. Columbus Direct Travel Insurance Pty Limited (ABN 99 107 050 582) is an Australian Financial Services Licence holder: No. 246636.

What's their cooling off period?

19 days provided you haven’t claimed or travelled under the policy.

Where are they based?

Sydney!

FOUR FAST FACTS

Under 84
Under 69
60 days
$750 per item limit
or
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