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Budget Direct Travel Insurance Reviews

Budget Direct Travel Insurance offers a range of international products; for last minute travellers, essential cover for the middle of the range, and comprehensive cover for all your needs. The range of polices cater for travellers up to 100 years of age and includes dependants under 18 years of age free. 24/7 emergency assistance no matter where you are in the world. Underwritten by Auto & General Insurance Company Limited.

Overall rating 7.1/10

Customer Experience

7.0/10
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Claims Experience

5.6/10
5.6/10

Value for Money

7.4/10
7.4/10
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Making a claim is a nightmare

Review by Cathryn Jelbert | 19 July 2018, 11:10 AM | 0 comment Reviewed by Cathryn Jelbert on 19 July 2018, 11:10 AM

Claiming is a nightmare. If I could rate lower than a 1, I would. It seems really simple and easy at ... Read more

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Really unhappy with claim experience!!

Review by Rod | 12 July 2018, 17:28 PM | 0 comment Reviewed by Rod on 12 July 2018, 17:28 PM

The whole claim process is a joke and their claims staff continually give you the run around so as t... Read more

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I should have done my research

Review by rodolfo dauz | 25 June 2018, 17:02 PM | 0 comment Reviewed by rodolfo dauz on 25 June 2018, 17:02 PM

Lost my bag and tried to claim but it was rejected easily by the company. Do your research before buy... Read more

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Quality and peace of mind

Review by Rina Louise Cutts | 14 June 2018, 15:23 PM | 0 comment Reviewed by Rina Louise Cutts on 14 June 2018, 15:23 PM

I’ve taken budget directs travel insurance with me from Miami Florida to Sydney and everywhere in bet... Read more

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Best price and amazing product

Review by Teagan Williams | 14 June 2018, 15:23 PM | 0 comment Reviewed by Teagan Williams on 14 June 2018, 15:23 PM

I was recommended Budget Direct from a friend who has used this insurance many times and on her recen... Read more

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Great value for money

Review by Diane Cutts | 14 June 2018, 15:23 PM | 0 comment Reviewed by Diane Cutts on 14 June 2018, 15:23 PM

I have used budget quite a few times for both domestic and international. I found their policies to b... Read more

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Quick easy claims process

Review by Fliss | 22 May 2018, 15:02 PM | 0 comment Reviewed by Fliss on 22 May 2018, 15:02 PM

Bought my policy for Bali online, which was quick, easy and cheap. Liked the option to select excess ... Read more

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They will insure you, but refuse your claim.

Review by Ry | 17 May 2018, 16:50 PM | 0 comment Reviewed by Ry on 17 May 2018, 16:50 PM

Great sales team, promise the world. Even better claims team, reject reject reject. Lost a bag, thoug... Read more

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Don't Waste Your Money

Review by Peter F Jasper | 18 January 2018, 15:44 PM | 0 comment Reviewed by Peter F Jasper on 18 January 2018, 15:44 PM

Two days into our holiday in Italy in May 2017 my father suddenly passed away. Our family arranged ou... Read more

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Don’t pay claims

Review by Mark Kalinowski | 03 January 2018, 15:01 PM | 0 comment Reviewed by Mark Kalinowski on 03 January 2018, 15:01 PM

Submitted a simple claim usin their paperwork with all original documentation. They contacted me and ... Read more

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It’s about the claims process, not the price

Review by Kathleen | 31 October 2017, 15:26 PM | 0 comment Reviewed by Kathleen on 31 October 2017, 15:26 PM

I have always purchased travel insurance and tried to find the best deal. Budget Direct was a little ... Read more

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Really bad with claims

Review by harjeet singh | 29 September 2017, 12:24 PM | 1 comment Reviewed by harjeet singh on 29 September 2017, 12:24 PM

If you have to make claim because anything can happen on the road budget direct is really bad cut cor... Read more

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Budget Direct FAQ's

How many people can I include in my policy?

The more the merrier right? You can purchase insurance for parties of 10 online. Call up Budget Direct to see how many additional people can be added to your policy.

Am I covered if I go on a cruise?

Yes, Budget Direct does provide cover for cruises, but make sure you check ‘pacific’ on your destination selection. Once your ship has set sail you are no longer considered to be in Australian waters.

Am I covered for skiing and my equipment?

You will only be covered for skiing and snow sports if you have purchased the Snow Sports Cover upgrade. This upgrade will cover you for ski and snow sport equipment, piste closure and for avalanche.

Are kids covered for free?

Yes, so long as they are dependent on you, younger than 18, travelling with you and named on your insurance certificate.

Can I pay to reduce or cancel my excess?

With Budget Direct Travel Insurance you can choose the standard excess of $200 or you can pay a higher premium and waive your excess or halve your excess.

Am I covered if my tour company collapses?

No, Budget Direct does not cover for insolvency.

I’m not an Australian resident- can I buy cover?

Non-permanent residents can purchase a Budget Direct travel insurance policy providing that you have a valid Medicare Card, a Private Health Fund or Overseas Student Travel Insurance.

What size moped or motorbike am I covered to ride overseas?

You can ride any size motorbike provided you hold a driving licence appropriate for the country you are in. If you are using a motor cycle rated 125 cc or higher, you must hold a current and valid licence for driving the equivalent rated motorcycle in Australia.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! If you decide to lengthen you trip you can do so for up to 12 months. Call Budget Direct on 1800 444 424.

Do they cover for my rental vehicle excess?

Budget Direct includes cover of up to $6,000 for the excess of a rental vehicle in case of collision, damage or theft.

Who underwrites them?

Auto & General Insurance Company Ltd.

Where are they based?

Brisbane.

FOUR FAST FACTS

age limit
Under 100
age limit
Under 70
multi trip duration
30 days
luggage cover
Choose between $500-$700 per item limit
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