Allianz Travel Insurance Reviews

In November I injured myself while on holidays in Europe. After nearly a year of unanswered E-mails, lost invoices and medical reviews, as well as frustrating calls with appaling customer service employees regarding my claim, I have finally received confirmation of payment (which I had to rectify since Allianz did not manage to correctly calculate with the different currencies Euro and AUD).

According to Allianz I can expect payment in 8 - 12 weeks - this information is quite different to the multiple calls where they promised to "have the money in my account in either 2 to 3 days" or "right after the weekend".

I was ridiculed and accused of not having sent data - after being kept on hold for 20 min on an overseas call (from Europe) they eventually "found" the asked for data in their system. Still had to send medical bills and bank information several times since they couldn't find it just a few days later.

Interestingly enough, my case hadn't been processed for several weeks halfway through since the responsible case manager was fired?! At least that's what I have been told by the only helpful employee in the call centre I have ever spoken to.

Absolutely appalling and questionable legal methods. Will definitely consult a legal advisor.

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Complete waste of money, effort and time. Paid for the Comprehensive Travel Insurance and even chose to pay extra for 'Specified Items Cover' which was to cover our phones up to the value of $750.
My iPhone ended up being stolen in Thailand and we ensured we followed the procedure correctly (i.e. obtained a police report within 24 hours etc) but Allianz still found a reason to reject this by using their vaguely worded policy to fit their agenda that my phone was left 'unsupervised' in a public place when stolen - which was not true as it was st olen in front of me and was being supervised! It is almost laughable that we paid EXTRA to insure our phones specifically and when mine did indeed get stolen, Allianz didn't pay. Completely and utterly pointless. I am thankful that something worse such as a medical emergency didn't happen on that trip, as I can't imagine Allianz would have assisted. In addition to this, when my claim was finalised I received an email stating that I would receive a formal letter in the mail within 5 business days notifying of the outcome. I waited patiently for the formal letter as the email didn't state whether it had been accepted or rejected. 3 weeks later it still had not arrived in the mail. I send an email notifying their team that it hadn't arrived and a few days later get an email response saying 'please see the formal letter attached', but the attachment was a PDF copy of our email trail! I point this out and once again request the formal letter. Finally a week later, after one month of waiting and not knowing the status of the claim, the actual formal letter is emailed to me. The claim was rejected but at the bottom of the letter it outlined the fact that we could lodge a dispute/complaint about the decision and 'all details of the dispute process are within the attached document'... with absolutely no attached document for me to refer to! I became so exasperated at the overall incompetency of the company that I couldn't even be bothered pursuing it anymore. Disappointing to think that Allianz are profiting by having an extremely ambiguous policy and disorganised claims process.

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Had to make a claim after being taken ill while on holiday. Had to threaten them with a referral to Fair Trading before they came to the party and even then we were only able to recover 2/3 of our costs. We'll never insure anything with Allianz ever again.

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The claim process with Allianz is terrible, please do not purchase any travel insurance policies if you think you might actually need to claim something. While the level of customer service itself was satisfactory, even if you have a doctor's recommendation saying you should make changes to your travel arrangements, they will deny it to save some money. If you plan to travel with insurance, do not choose Allianz.

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My claims was rejected and the would find any loophole to not pay out, I don't even think they were through.

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Allianz offered good value travel insurance compared to other policies on the market, and it was very easy to buy online. I cannot vouch for the claims process as we (fortunately)did not need to use it. Being in my 70s, a lot of insurers had dramatic increases in price but Allianz was easy and relatively cheap.

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The value for money for multiple trips is excellent. I contacted Sally regarding a question on the policy and she was just great and there were no delays in the phone being answered as well.

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I pay for travel insurance and an accident made me miss my flight....now after 5 months I am still waiting....they are fighting me tooth and nail not to pay out. If you phone them you are waiting for hours to even talk to someone. Then you are passed around to everyone and then nobody knows what's going on. Thanks to them I will never fly Virgin again.

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I've had very steep quotes from most other providers, except RACV. Very friendly staff and they fix any problems with your account if they occur. I also have multiple insurance coverage with them, which brings the price down.

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I went on a trip to New Zealand and travelled around in a camper van but damaged the water door by mistake on the travels. Allianz were excellent and very efficient when dealing with our claim and the assistant on the phone was very patient and helpful with me. The whole process was very quick when we got home. I would recommend Allianz when renting a car or camper van as they are great with their excess deals in comparison with other companies.

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I found that their information regarding personal belongings damage cover (a canon camera) was quite ambiguous as they did not precisely specify that the insurance only covers external damages and not internal damages.

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Icelandair cancelled our flight because of a 24-hour strike. One strike-breaking crew flew a plane in the middle of the strike period, so Allianz said Icelandair "was not on strike" and denied our claim. Conclusion: stay away from Allianz, it is useless.

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