1Cover Travel Insurance Reviews

With over 10 years’ experience 1Cover specialises in providing travel insurance that you can count on. With three different levels of cover, there’s a policy to suit every budget. Policies are available to those of any age. Dependants travel for free with parent or grandparent. They offer 24/7 emergency assitance no matter where you are in the world. Underwritten by HDI Global Specialty SE - Australia.

Overall rating 8.5/10

Customer Experience

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Value for Money

8.6/10
8.6/10
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Great service & quick claim payment

| | 0 comment Reviewed by Adam Crowther on 13 November 2023, 11:52 AM

We have used 1Cover on numerous occasions and we have had to claim a couple of times. We find the cla... Read more

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Quick response

| | 0 comment Reviewed by Lola TAYLOR on 13 November 2023, 11:52 AM

I was happy with return response time regarding my claim. 1 Cover covered my expenses except the $200... Read more

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Efficient claim process

| | 0 comment Reviewed by trevor0413 on 13 November 2023, 11:52 AM

I was happy with the way my claim was settled. But like many travel insurance companies these days, t... Read more

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Great cover options

| | 0 comment Reviewed by Justin Glenn on 13 November 2023, 11:51 AM

Fast, efficient and great options with the policy.
All sorted within minutes on the day of travel... Read more

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Decent pricing

| | 0 comment Reviewed by Umair Shahid on 13 November 2023, 11:51 AM

For a family of 3 it was really good highly recommend it they’re reputable I recommended it to myself... Read more

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Bit of a scam

| | 0 comment Reviewed by Max Boothman on 13 November 2023, 11:50 AM

They don't tell you that things depreciate and you will never recover the value of what you paid ... Read more

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Very Poor Service after 10 Years a Customer

| | 5 comments Reviewed by Rex Drummond on 19 July 2023, 15:01 PM

I was very disappointed in the service I received from 1 Cover recently.
I have been a customer f... Read more

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Very quick response and payment of claim.

| | 1 comment Reviewed by G Brackley on 19 July 2023, 15:00 PM

Although quite entailed with regard to documents required to substantiate a claim, I am an older woma... Read more

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Good until you need to claim

| | 2 comments Reviewed by victoria black on 19 July 2023, 14:55 PM

Make sure you read everything. lost my kindle on the plane I said the last time I saw it was in the o... Read more

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Help when a errors and changes occur.

| | 0 comment Reviewed by John Ainsworth on 18 July 2023, 21:11 PM

On our trip, we had a fight time change prior to leaving. But the change time between domestic and in... Read more

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Fast resolution

| | 0 comment Reviewed by Diane Carson on 18 July 2023, 21:02 PM

Very pleased with the quick response to our claim. Once we had submitted the requested paperwork the ... Read more

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Amazing service from start to finish

| | 0 comment Reviewed by Rose Meredith on 18 July 2023, 21:00 PM

I recently broke my ankle overseas, and 1cover were there to help. From helping me out at the hospita... Read more

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1Cover FAQ

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy to reduce this to $100.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000. There is also a cruise cover add for those going on a cruise and a Winter Sports pack add on for cover whilst skiing and a wide range of snow sports.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I'm not an Australian resident- can I buy cover?

No, unfortunately it is only available for Australian residents.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in Australia. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call on 1300 806 660.

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonnes.

Who underwrites them?

1Cover travel insurance policies are underwritten by certain underwriters at Lloyd's (insurer). As a Coverholder of Lloyds, 1Cover issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.

Where are they based?

Sydney!

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