1Cover Travel Insurance Reviews

I put in a claim and it was processed and approved within 24 hours. I couldn't be happier with the customer service I received

My son recently did a gap year travelling to many obscure countries- including Zanzibar, Nicaragua etc. they were all covered no problem and when travel dates changed the company was flexible in changing details.

Luckily we didn’t have to make any claims but certainly just for the peace of mind of coverage 1Cover was excellent.

I have been a loyal customer with 1 cover for many years and many travels. Had to claim once and it was a very simple and easy process. One gripe only and that is as a returning customer I believe we should get a small discount on our next policy. Mainly as a recognition of appreciation.

Lost my GoPro over seas (GoPro here 5) took a few weeks for them to process it and then it resulted them ‘accepting it’ but only giving me a final settlement of $39. How am I supposed to replace my GoPro with $39 dollars? What a joke.

The staff that I spoke to from quote to purchase were very helpful and thorough. Quick resolution to my claim thank you.

We always use 1Cover when we require travel insurance and have introduced the Company to our Son. He is at present skiing in Japan and hopefully will not require their services.

I was devastated to have crashed my rental vehicle with a $2800 excess and even more devastated that I had to out lay that much cash at the end of an expensive trip!
After completing the super simple online form to my surprise the cash was back in my bank account 48 hours after making the claim!

I recently attempted back to back cruises which I insured with 1Cover. Unfortunately on my first cruise I become very unwell and had to cancel my second cruise. I phoned 1Cover immediately advising of my dilemma. The first gentleman I spoke with was amazing. He provided top quality advice and support via phone around how to move forward with my insurance claim. He immediately emailed me links and information I needed to support my claim which helped me immensely. The claims process was simple and easy to follow. I had my full claim complete and ready to lodge within a day. I was expecting to wait weeks for my claim to be assessed and was also expecting some kind of drama with my claim, which has happened to me before when using other insurance providers. This was not the case at all with 1Cover! My claim was processed, approved and funds were in my bank account all within one week of lodging the claim! This was amazing! I am so happy with 1Cover. I will be using them for all future travel insurance and have no hesitation in recommending them to others who are travelling and needing insurance. The entire process was flawless and I can honestly say....I’m one happy customer 😀😀😀😀

I was very concerned about organizing insurance for a condition that has just been diagnosed. I have always booked insurance with you & been very happy. You did not let me down this time either. Many thanks.

Following a recent trip to NZ where we were impacted by an avalanche, we had to lodge a claim. The process was simple and the claim was paid in a timely manner.I felt the matter was handled with little compassion, empathy or feeling toward us the customer with the email received being straight to the point saying here's what we think you should get. There wasn't a simple explanation around the cost breakdown and to be honest, I'm still a little unclear as to why some components of the claim were paid and others not.I know 1cover's response will be that they are happy to discuss my claim, but that would be missing the point. I just want the matter put behind me as it was a rather disturbing event.If their response email has been a little more customer focused I could have accepted their calculations and just moved on a lot easier.

Bought cruise specific policy, very good value and had to claim for missed port, very easy claim and quick payment, definitely will use again. No complaints whatsoever.

I made a claim for lost prescription glasses and had great difficulty convincing "you" of my loss. I had to answer the same questions over and over each time with different phrasing. Some questions impossible to answer.