1Cover Travel Insurance Reviews

Easy coverage, informative cover, prompt claim settlement, all round satisfaction for the past 12 years. Thanks

1 comment on this review

Hi Kun,

Wow, a long-time customer! Thanks so much for your continued support, it means so much knowing the confidence and trust you have placed in us.

We'll do our best to continue to give you the kind of service that you deserve. And we're looking forward to providing you cover on your next trip.
Sophie@1Cover

Reply from 1Cover representative
02 August 2018, 15:26 PM

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Easy and quick to submit claim.Claim was approved and paid into my account all within a few days. Will definitely use again and have recommended 1Cover to all my friends

1 comment on this review

Hi Rhys,
I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

We're looking forward to providing you with legendary customer service again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
01 August 2018, 10:13 AM

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The team was supporting and quick to refund me. I’ll definitely use 1Cover again, it works like an insurance should!

1 comment on this review

Hi M. Herreros,

I am glad that you found our staff fantastic to deal with when you needed to make a claim.

We'll do our best to continue to give you the kind of service that you deserve. And we're looking forward to providing you cover on your next trip.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 10:11 AM

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First class service from my first phone call to take out the insurance and surpringly fast processing of my claim. Have spread the word far and wide recommendating 1cover

1 comment on this review

Hi Anne,

Thank you so much for your kind words! It's always encouraging to hear that we are providing our customers with exceptional service.

Thank you for choosing 1Cover and for taking the time to recommend our company to your friends, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 10:10 AM

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Every overseas trip I have undertaken I have insured with 1Cover.Fortunately after just completing another overseas trip without incident.

1 comment on this review

Hi Danny,

We all hope that we never have to end up claiming on our travel insurance, but I am pleased that we are able to offer you peace of mind whilst travelling.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 10:08 AM

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We have been lucky enough to travel overseas several times in the last few years and used different insurance companies. Unfortunately we have also had to make a claim or two that was not always handled well. However, this trip we used 1Cover and have been very happy since then. The price was reasonable and the process easy. Again, due to AirFrance strikes and a camera incident, we had to make a claim. 1Cover was easy to deal with, quick to respond to emails or calls, and after providing what they needed, they paid out instantly. We'll definitely use them again.

1 comment on this review

Hi Tony,

We like to think we're different from other insurance companies, so thank you for such kind words.

I’m glad you found the policy to be good value and that you are happy with the service we provide. It's always encouraging to hear positive feedback about our claims process.

Thanks for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 10:06 AM

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I spent over $200 on medical bills from an injury from snowboarding in New Zealand.
I took the cover add on for snow sports and this still didn’t cover anything for me. I injured myself on the first day. So i couldn’t enjoy the rest of my holiday and I was relying on my travel insurance I paid for to insure I would at least get something back. But no I only got 36c.

Really upset and won’t recommend this travel insurance to everybody.

Jessica Lumley

1 comment on this review

Hi Jessica,

As with any insurance there is an excess applicable when making claims. Here at 1Cover we give you the option to select your excess when you purchase your policy so you can choose the excess that is right for you.

I'm sorry to hear that on this occasion your claim was equivalent to your excess, if in future you do decide to take out another policy with us certainly give our friendly contact centre staff a call and they will be more than happy to discuss the policy options with you.

Thank you for choosing 1Cover and for taking the time to leave us a review.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 10:01 AM

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For the first time in many trips I needed to make some claims, following the death of a relative. The on line claims process was simplicity itself, and my payment was in my account within a couple of days. Thank you!

1 comment on this review

Hi Jude,

I'm sorry to hear about the passing of your family member. It's heart warming to know that we were able to process your claim quickly with no hassle, we certainly aim to minimise the impact on you in what would have already been an upsetting time.

I hope you and your family are doing well, thank you for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 09:46 AM

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you know you will always get value for money with your 1 cover travel insurance policy and if you do ever have to claim you can be sure your claim will always be handled promptly and professionally

1 comment on this review

Hi Abbey,

It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered, we certainly aim to keep processes as simple and stress-free as possible. Happy customers are our number one goal!

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 09:34 AM

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We flew to the US and my husband developed an infection in his arm whilst travelling. We had to see a doctor and purchase antibiotics. The claim process was easy, and they fully reimbursed us. We will definitely use 1Cover again!

1 comment on this review

Hi Katrina,

It's always encouraging to hear our customers talk so positively about their claims experience with us. Providing legendary customer service is always our goal!

I hope your husband has recovered well and that you still got to enjoy your trip.

Thank you for choosing 1Cover and for taking the time to leave us a review we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 09:32 AM

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I purchased Domestic Travel (Australia). I did not have to make a claim, therefore, I gave my money on a chance that something negative could happen to me, to my travel arrangements &/or my luggage; however, it did not. Purchasing any insurance is like any other gamble / game of chance taken.

1 comment on this review

Hi Denise,

Insurance is certainly there to offer you peace of mind in case the unfortunate happens. Although you did not have to make a claim on this occasion it is definitely a far better gamble to pay for insurance than to not have it at all.

We hope you had a great time on your trip and we look forward to serving you again in the future.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 09:29 AM

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We didn’t need to claim but the process to apply for insurance was simple and a certificate was emailed to us.

1 comment on this review

Hi Mary,

I’m glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our service & pricing.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
31 July 2018, 09:10 AM

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