1Cover Travel Insurance Reviews

The staff were well informed and answered all our questions , we logged our claim as per requirements and it was paid very quickly, we were very impressed , as we thought how long it might take.
We will use them again as we always have.

1 comment on this review

Hi Tania,
I'm glad you found our customer service representatives to be helpful and informative, we always strive to offer exceptional service.

It’s great that you were happy with our travel insurance and impressed by the extent of our coverage.

We hope you had a great time on your trip and thank you for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
22 May 2018, 12:07 PM

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Always better to be safe than sorry, insurance is a most and luckily I have never had to make a claim, always quick and easy to get cover with 1Cover

1 comment on this review

Hi Kelly,

Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty.

It's great to know that our policies helped provide you peace of mind while on your trip.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
16 May 2018, 11:48 AM

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Almost every customer service rep was really great. Easily extendable, especially now with ability to do it online. Unfortunately I had to make a claim for the first time in many many years of frequent yearly travel and 1cover made the process painless.

1 comment on this review

Hi Graham,

It's not every day that someone calls us the best insurance company! Thank you for the kind words.

It's always encouraging to hear that we are continuing to provide a reliable and affordable product.

It's fantastic to hear from a satisfied and loyal customer. We are looking forward to providing you with legendary service for your next trip.
Sophie@1Cover

Reply from 1Cover representative
16 May 2018, 11:46 AM

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I have never made a claim, therefore it is not possible to give any reasonable rating of your performance. 1Cover has always been extremely efficient in answering queries and providing quotes.

1 comment on this review

Hi Coral,

Thank you for taking the time to leave us a review, we appreciate any and all feedback and that includes circumstances that happen before a claim also e.g. how you found use of our website, any customer service you received etc. this helps us to maintain the high level customer experience that we strive to offer from start to end.

We're glad the trip went without a hitch and we look forward to serving you again in the future.
Sophie@1Cover

Reply from 1Cover representative
16 May 2018, 11:45 AM

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I would highly recommend 1Cover to anyone. They were quick and efficient at replacing my lost phone. Thank you 1Cover

1 comment on this review

Hi Kirstie,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
11 May 2018, 14:56 PM

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Was on last 2 days of my holidays. Noticed that my cover ran out one day early. Emailed them, and they changed the cover for the extra day, at no extra cost with in hours. Can’t ask for better service than that.

1 comment on this review

Hi Carole,

It's wonderful to hear that we were able to help you out so promptly when you noticed your error! We aim to keep any process as simple and hassle-free as possible.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
10 May 2018, 14:02 PM

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My daughter's suitcase arrived in Vanuatu severely damaged, 3 days after we arrived there. Essential medication was delayed and ruined, by being exposed to heat, requiring a visit to a doctor to prescribe new medication and the purchase of new medication. My daughter also had to purchase clothes, while her suitcase was located. The offer of $250, in response to her claim was grossly inadequate.

2 comments on this review

Hi George,

I am sorry your claims outcome wasn't as you had hoped, I can appreciate why you're disappointed in the limits of our policy in regards to luggage delays.

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
Sophie@1Cover

Reply from 1Cover representative
10 May 2018, 13:57 PM

There were 3 limits involved, being medical, luggage delay and luggage damage. All that was offered was the maximum of one of those 3 limits. We have used 1Cover for many years, paying many thousands of dollars in premiums and this is our first claim. Not good, not fair!

Reply from GEORGE CITER
10 May 2018, 15:41 PM

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I have never had to use my Travel Insurance before and I contacted them supplied everything they needed and was reimbursed within days. Amazing service will never use any other travel insurer again. Thank you very much

1 comment on this review

Hi Brendan,

We like to think we're different from other insurance companies, so thank you for such kind words.

I’m glad you found the policy to be good value and that you are happy with the service we provide. It's always encouraging to hear positive feedback.

Thanks for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
09 May 2018, 11:59 AM

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We needed to cover a 25-year-old with many medical conditions. 1 Cover made what could have been difficult easy. We did not have to make a claim but felt confident had we it would not have been difficult.

1 comment on this review

Hi Ingrid,

Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty.

It's great to know that our policies helped provide you peace of mind while on your trip.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
09 May 2018, 11:58 AM

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Love 1Cover! This is my second time i used 1Cover insurance, their competitive priced insurance is second to none, they make it so easy and affordable to have travel insurance i am very pleased to have used 1Cover and i will certainly be doing business with them again. Amazing 1Cover keep up your great rates and service.

1 comment on this review

Hi Gary,

I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

We hope you had a great time on your trip and we look forward to serving you again in the future.
Sophie@1Cover

Reply from 1Cover representative
09 May 2018, 11:56 AM

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Each time we travel 1Cover has been our insurer. Easy to arrange with follow up during the last few days of our trip should we want to extend!
Would recommend to all.

1 comment on this review

Hi David,

I’m glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our customer service & pricing.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
09 May 2018, 11:55 AM

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I was able to apply for the cover easily, see what coverage was available to me and process the application without incident. What I most loved was that 1Cover did not then bombard me with emails and messages about the cover and other services. Brilliant. I obviously know what I have as I requested it and paid for it...I do not need to be constantly reminded and updated about the cover. Ta

1 comment on this review

Hi Bronwyn,

It's always encouraging to hear that we are providing our customers with exceptional service.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
09 May 2018, 11:53 AM

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