1Cover Travel Insurance Reviews

This is my first claim on travel insurance and it was settled in a few days with no hassles. Cost was value for money. Will definitely use 1 cover again.

1 comment on this review

Hi Doreen,

I'm pleased to hear that your claim was settled so promptly and that you were happy with the outcome.

I hope the events that led to your claim did not effect your trip too much and you still had a great time.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
23 January 2019, 10:59 AM

Your comment text is too long. Max is 700 characters including linebreaks.

I recently had a claim with 1Cover and it was resolved fairly. I was very happy with the outcome. I have always used 1Cover for my travel insurance needs and would not hesitate to recommend them to other travellers.

1 comment on this review

Hi Stephen,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal! We're looking forward to providing you with legendary customer service again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
23 January 2019, 10:54 AM

Your comment text is too long. Max is 700 characters including linebreaks.

We claimed and it was paid promptly without asking for asking for further details and dragging it on. We sent our flight details and Dr invoice and were paid very quickly (unlike another insurer we have used previously).
Impressed!

2 comments on this review

Hi Memphis900,

It's brilliant to hear that you were so happy with our claims process. It's always encouraging to hear that we are providing our customers with exceptional service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
22 January 2019, 09:44 AM

Hi Memphis900,

It's brilliant to hear that you were so happy with our claims process. It's always encouraging to hear that we are providing our customers with exceptional service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
22 January 2019, 09:44 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Extremely happy with 1Cover. Excellent rates and the option of $0 excess provides that extra peace of mind. The insurer provided a good level of cover for many pre-existing conditions at a reasonable rate. Compared to other companies 1Cover was the most user friendly.

1 comment on this review

Hi Simon,

I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
22 January 2019, 09:01 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Claim submitted online and within a couple of days my claim was approved. It was an unfortunate illness but having 1cover behind you gives some comfort. Thank you 1cover.

1 comment on this review

Hi Geoff,

Sorry to hear about your illness while overseas. I hope you are recovering well.

Huge thanks for your nice review and continued loyalty, it means the world to us knowing you think so highly of our service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
22 January 2019, 08:39 AM

Your comment text is too long. Max is 700 characters including linebreaks.

I was very impressed with the way 1Cover handled my claim and with the result. It was the first claim I have ever made after travelling overseas regularly for the last 30 years so I was relived it all went well, my claim was completely met.

1 comment on this review

Hi Duncan,

It's fantastic to hear that you were so happy with your claims experience. 30 years of not making a claim is pretty good going!

I'm glad that we were able to assist you, happy customers are our number one goal! We're looking forward to providing you with legendary customer service again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
22 January 2019, 08:37 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Took a lot of emails to get claim acceptance and claim and assist departments not talking to each other.

1 comment on this review

Hi Klaus,

I'm very sorry to hear that your claims experience didn't go as smoothly as expected, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

I will raise this with our claims department, keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
[email protected]

Reply from 1Cover representative
22 January 2019, 08:07 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Happy with 1cover would definitely use again for peace of mind while traveling very affordable for my family thank you

1 comment on this review

Hi Dawn,

It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover.

We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future.
[email protected]

Reply from 1Cover representative
22 January 2019, 08:03 AM

Your comment text is too long. Max is 700 characters including linebreaks.

1Cover has no effective presence in Mexico - be prepared to represent and pay for yourself. 1Cover may reimburse you later - but even that process is grindingly slow.

2 comments on this review

Hi Oisin,

I'm sorry to hear that you were unhappy with your experience with 1Cover, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

I understand that our claims team have since followed-up with you and your claim has been finalised.

Thank you for taking the time to leave us a review.
[email protected]

Reply from 1Cover representative
22 January 2019, 08:02 AM

Yes - I have just now received the refund for the expenses I incurred - so in the end a good result, thank you!

Reply from Oisin Frost
22 January 2019, 08:16 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Super affordable yet thorough coverage. On a recent trip I had my mobile phone stolen twice! No issues with claims, really easy and quick process!

1 comment on this review

Hi Logan,

That is a bad run of luck! But I'm pleased that we were able to help you out with your claims and you were happy with the outcome.

It's fantastic to hear from a satisfied and loyal customer. We are looking forward to providing you with legendary service for your next trip.
[email protected]

Reply from 1Cover representative
21 January 2019, 10:33 AM

Your comment text is too long. Max is 700 characters including linebreaks.

My boyfriend and I travelled to the Philippines last month and were unfortunate enough to fall ill from tummy bugs. My boyfriend got the symptoms first and had to be admitted to the hospital then it was my turn a few days later. The communication and claiming process were frankly horrible and frustrating, especially when we were dealing with recovering from our illness at the same time.

Here is what happened: While he was still in the Emergency Department, we already got the ball rolling with getting the insurance company involved. We were assigned an agent in the Philippines, who in all fairness, did all he could to help from afar during the process as he didn't live in the same city we were in. Unfortunately, since the insurance company wasn't affiliated with the hospital and the holidays interfered with the efficiency of money transfers, we had to pay the hospital out of our own pockets. All throughout, we communicated with the local agent and provided all documentation required. The moment we paid and my boyfriend got discharged, we informed both the local agent and 1cover. The local agent even cc'd me in his email informing 1cover about everything that has transpired and attached all the paperwork. We gave it a few days, during which i had to be admitted to the hospital too for almost the exact same symptoms, before we followed up on my boyfriend's claim as well as mine. This is where all the problems started:

1. I didnt get any response to my request for assistance during my admission until my boyfriend's dad called 1cover and they found out they had sent an email to me to the wrong email adress. This was corrected through the phone. Im pretty sure they should have had the correct one on file ages ago, when I actually first bought the insurance plan.

2. I finally got an email back giving me a link where i should process my claim online. The link sent me to Southern Cross, not 1 cover. I emailed again, verifying the link, and was given an email address this time where i should send my claim and all necessary docs. I sent an email to said email address and got a delivery failure notice. Agent apologised and reassured me claiming wasnt usually this difficult. BUT yes, in our case, it was turning out to be a nightmare. I didn't trust any of it by this time, so i went on their official website and completed the claims process there instead of having to deal with different agents replying to my emails every time. It was a communication breakdown from start to finish!

3. My boyfriend followed up on his claims since he hadn't heard anything more since he got discharged. The agent who replied appeared to know nothing about the case and was asking if he was still in the hospital and so on. What happened to all those emails we/local agent sent to update 1cover regarding this? What happened to all those attached documents? We were so fed up with this beating around the bush so my boyfriend did the same thing I did. He went to the official website and uploaded everything all over again.

Thankfully, two weeks from when we claimed online, we finally got our refund. Having paid for the insurance plan, having to pay extra to cover preexisting conditions, and committing to a $200 excess on each of our plans, we expected a much better customer experience than what we went through. No one wants to be sick and have to be admitted in the hospital, but alas, that's what happened to us. The least we wanted was to be able to rest easy knowing we'd get our money's worth with 1cover, but ultimately discovered we had to jump through a million hoops before we got the refund that we were entitled to. I hope this review will help in bringing about huge improvements in 1cover's customer service and claims process and to enlighten future clients about what's in store for them.

1 comment on this review

Hi Margaret,

I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on.

I sincerely apologise for the delay in response when you initially contacted our medical assistance team and this is something we will review, we certainly do not wish to add any additional stress to what is already a very distressing time overseas.

Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
[email protected]

Reply from 1Cover representative
21 January 2019, 09:56 AM

Your comment text is too long. Max is 700 characters including linebreaks.

I always use 1Cover when travelling overseas, and have found them to be consistently reliable and helpful. Phone calls are answered and questions/issues dealt with promptly. I have had success with two out of three past claims - the one that was not successful was due to a fault on the airline’s part, not 1Cover.

2 comments on this review

Hi Nicole,

Big thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your previous claims and that you found the process easy and straightforward.

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
21 January 2019, 10:30 AM

Hi Nicole,

Big thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your previous claims and that you found the process easy and straightforward.

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
21 January 2019, 10:30 AM

Your comment text is too long. Max is 700 characters including linebreaks.