1Cover Travel Insurance Reviews

I did alot of research on cover for my European holiday and 1 Cover was truly the best regarding value for money. I will use them again for my next holiday.

1 comment on this review

Hi Sanja,

It's great to hear that you carried out your own research before choosing 1Cover you found our policies competitive and our service easy to use. Travel insurance is certainly the safety net every traveller needs.

We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future.
[email protected]

Reply from 1Cover representative
06 November 2018, 09:38 AM

Your comment text is too long. Max is 700 characters including linebreaks.

We all need to have coverage when we travel, we didn't use it, hoping 4 no claim bonus next policy

1 comment on this review

Hi Colin,

You never know what can happen overseas, so you're right, it's always wise to purchase travel insurance!

We all hope that we never have to end up claiming on our travel insurance, but I am pleased that we are able to offer you peace of mind whilst travelling.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
02 November 2018, 12:17 PM

Your comment text is too long. Max is 700 characters including linebreaks.

We have been using 1cover for years but now seems to get more and more exclusions everytime we purchase.

4 comments on this review

Hi Michael,

Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service. So whilst our competitors have trimmed costs – we have done the opposite, hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas.

There are countless decisions like this where we focus on putting the customer first, which no doubt is far costlier, but it is a far better service.

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
[email protected]

Reply from 1Cover representative
30 October 2018, 08:26 AM

Hi Michael,

Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service. So whilst our competitors have trimmed costs – we have done the opposite, hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas.

There are countless decisions like this where we focus on putting the customer first, which no doubt is far costlier, but it is a far better service.

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
[email protected]

Reply from 1Cover representative
30 October 2018, 08:26 AM

Hi Michael,

Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service. So whilst our competitors have trimmed costs – we have done the opposite, hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas.

There are countless decisions like this where we focus on putting the customer first, which no doubt is far costlier, but it is a far better service.

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
[email protected]

Reply from 1Cover representative
30 October 2018, 08:26 AM

Hi Michael,

Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service. So whilst our competitors have trimmed costs – we have done the opposite, hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas.

There are countless decisions like this where we focus on putting the customer first, which no doubt is far costlier, but it is a far better service.

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
[email protected]

Reply from 1Cover representative
30 October 2018, 08:26 AM

Your comment text is too long. Max is 700 characters including linebreaks.

This company is amazing and my family and I will never use anyone else. Thanks for making it so easy

3 comments on this review

Hi Lara,

I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

We hope you had a great time on your trip and we look forward to serving you again in the future.
[email protected]

Reply from 1Cover representative
30 October 2018, 07:45 AM

Hi Lara,

I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

We hope you had a great time on your trip and we look forward to serving you again in the future.
[email protected]

Reply from 1Cover representative
30 October 2018, 07:45 AM

Hi Lara,

I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

We hope you had a great time on your trip and we look forward to serving you again in the future.
[email protected]

Reply from 1Cover representative
30 October 2018, 07:45 AM

Your comment text is too long. Max is 700 characters including linebreaks.

We recently had to cancel a trip to Europe due to sickness. We put in a claim to get our deposit back which has been successful. I was very impressed with how easy it was to complete online and again how quickly it was responded to once I had sent through the required paperwork. We always use 1 Cover when travelling and will continue to do so in the future. Many thanks.

1 comment on this review

Hi Jacqueline,

I'm sorry to hear that you were not able to go on your trip on this occasion but I'm pleased we were able to help you out with your claim. It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered, we certainly aim to keep processes as simple and stress-free as possible.

I hope you have recovered well from the sickness and we look forward to serving you again in the future.
[email protected]

Reply from 1Cover representative
26 October 2018, 09:58 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Quick response to claim and settlement without delay. Quick response to changes to the policy details.

would highly recommend them

1 comment on this review

Hi Sukhdeo,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
26 October 2018, 09:48 AM

Your comment text is too long. Max is 700 characters including linebreaks.

3rd time organising cover with 1Cover and I'm still very happy with the options available and the price is also fair.

1 comment on this review

Hi Elizabeth,

I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
26 October 2018, 09:42 AM

Your comment text is too long. Max is 700 characters including linebreaks.

I am still waiting for a reply to my 3rd email in regard to an issue I had. The auto reply says I should have a reply in 2 working days. Twice it has taken 4 days.

1 comment on this review

Hi Dean,

I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on.

If you could please forward your details on to me at [email protected] and in the subject put "Attn Sophie: Compare Review" I will look into this matter for you.

[email protected]

Reply from 1Cover representative
23 October 2018, 15:04 PM

Your comment text is too long. Max is 700 characters including linebreaks.

First used 1cover in 2014. Had a reason to claim hospital expenses and fly home, no issue was made, performed professionally. Have used them in 2017 and 2018, thankfully no need to call upon them! I used them not just because of price, but because they deliver when the unexpected happens.

2 comments on this review

Hi Tomislav,

Big thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your past claim.

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
26 October 2018, 09:39 AM

Hi Tomislav,

Big thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your past claim.

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
26 October 2018, 09:39 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Have used 1 Cover for a few trips now and very happy. The one time we needed to claim it was fully covered!

1 comment on this review

Hi Robert,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
16 October 2018, 12:22 PM

Your comment text is too long. Max is 700 characters including linebreaks.

Great insurance cover. Was a great price. Insurance done few says before our flight. Was easy and prompt application. Will definitely use again.

1 comment on this review

Hi Joanne,

I’m glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our service & pricing.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
16 October 2018, 12:20 PM

Your comment text is too long. Max is 700 characters including linebreaks.

Had to call a couple of times for them to look at a claim that was submitted almost 3 months earlier. Then received a call saying that they would not be paying it out because the excess was more than the lost item.
Not great service. Used their services for 4 different overseas trips and had only made one claim in that time. Be weary about getting this insurance especially for lost luggage/personal items.

1 comment on this review

Hi Chan,

As previously mentioned I have passed your details to our claims and I understand they have since contacted you. If this is not the case please let me know.
Thank you [email protected]

Reply from 1Cover representative
16 October 2018, 12:16 PM

Your comment text is too long. Max is 700 characters including linebreaks.