1Cover Travel Insurance Reviews

Always helpful and professional. Have needed to make one claim involving a hire car and it was very streamlined and easy. Thanks

1 comment on this review

Hi Di,

Another positive review regarding our car rental excess cover and claim process! It's certainly a popular part of our policies.

I’m glad you were pleased with your coverage and 1Cover's additional extras.
Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
[email protected]

Reply from 1Cover representative
29 January 2019, 14:24 PM

Your comment text is too long. Max is 700 characters including linebreaks.

After having my wallet pickpocketed overseas, losing cash and cards, I made my claim when I got back for the cash and cost of replacing lost wallet and cards.
Within a week of uploading the required documents, they have processed my claim, and are reimbursing my lost cash in total, and took the policy excess off the much lower item replacement cost component, which I did not expect and was pleasantly surprised to see.
This is my first claim with 1Cover after several years of travelling with their cover, and I will be renewing again!

1 comment on this review

Hi Don,

It's fantastic that you were so happy with our claims process, it's always stressful having something such as a theft occur whilst on your travels so having an easy claims process is the least we could do to eliminate any further stress.

We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
29 January 2019, 14:22 PM

Your comment text is too long. Max is 700 characters including linebreaks.

So angry with 1Cover, I was stuck in an emergency situation overseas last weekend, tried calling them 5 times on their “Emergency Line” no one answers the phone. Not happy at all.

1 comment on this review

Hi Deborah,

I'm very sorry to hear that you were not able to get through to us when you really needed to, our emergency assistance line is certainly operational 24/7. Are you able to please confirm the number you attempted to dial and your policy number? Please let me know if you still require assistance and I can arrange for someone to contact you urgently.
[email protected]

Reply from 1Cover representative
25 January 2019, 13:32 PM

Your comment text is too long. Max is 700 characters including linebreaks.

I travel frequently and have insured with 1Cover over many years. They provide an exceptional service! Their response rates are excellent. Their staff are always helpful and provide great direction if you have a claim. They pay promptly on all fair claims. Their premiums are also extremely reasonable. I recently had a medical event in Turkey and they were brilliant to deal with. I don't like insurance companies but I cannot rate 1Cover highly enough.

1 comment on this review

Hi Catherine,

I'm so happy our staff could help you out when you needed assistance, we always strive to offer exceptional service.

I’m so glad that our 24/7 emergency assistance/ claim team could help you out. After all, that is what Travel Insurance is for!

I hope you are doing well with your recovery and we look forward to serving you again in the future.
[email protected]

Reply from 1Cover representative
29 January 2019, 14:09 PM

Your comment text is too long. Max is 700 characters including linebreaks.

1Cover made my first ever travel insurance claim the easiest and painless process. I was extremely upset with my situation but was so impressed with the way my claim was dealt with. I would 1000% use 1Cover again and would tell all my friends too as well.

1 comment on this review

Hi Kayla,

I'm sorry to hear that you had an upsetting experience on your trip and that we were able to alleviate some of the stress for you by assisting with your claim. It's always encouraging to hear that we are providing our customers with exceptional service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
29 January 2019, 13:57 PM

Your comment text is too long. Max is 700 characters including linebreaks.

The process was quick and easy. Very happy with 1Cover and will recommend them to friends and use again in the future.

1 comment on this review

Hi Fiona,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications.

Sorry to hear about your accident while overseas, I hope you are recovering well. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
[email protected]

Reply from 1Cover representative
25 January 2019, 10:52 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Friendly, helpful, easy to get in touch with, professional and just the best company to deal with. Thankyou 1 Cover

1 comment on this review

Hi Anthony,

It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered, we always strive to offer exceptional service.

We hope you had a great time on your trip and thank you for taking the time to leave us a review, we really appreciate it!
[email protected]

Reply from 1Cover representative
25 January 2019, 10:26 AM

Your comment text is too long. Max is 700 characters including linebreaks.

1Cover have helped me several times on different trips and they are great value for money. The staff are always informed and are quick to sort out the claims. Highly recommend for all travel.

1 comment on this review

Hi Christina,

I'm glad you found our customer service representatives to be helpful and informative, we always strive to offer exceptional service.

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
25 January 2019, 09:39 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Very impressed with the simplicity of the system and also the prompt response to my claim. It was very stressful being robbed overseas but these guys made the claims process so much easier.

1 comment on this review

Hi Megan,

I can only imagine how terrifying and stressful it must have been to be robbed on your trip. I hope that this incident has not put you off returning to the same location.

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal! We're looking forward to providing you with legendary customer service again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
23 January 2019, 13:20 PM

Your comment text is too long. Max is 700 characters including linebreaks.

My wife was hospitalised while we were on holiday, two weeks into our journey. The consultant was extremely helpful and supportive.

3 comments on this review

Hi Tofua,

I'm sorry to hear about your wife's hospitalisation, I hope she is recovering well. It's always encouraging to hear our customers talk so positively about their claims experience with us. Providing legendary customer service is always our goal!

Thanks for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
23 January 2019, 13:17 PM

Hi Tofua,

I'm sorry to hear about your wife's hospitalisation, I hope she is recovering well. It's always encouraging to hear our customers talk so positively about their claims experience with us. Providing legendary customer service is always our goal!

Thanks for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
23 January 2019, 13:17 PM

Thank you Sophie. My wife is recovering very well and I thank God for having the foresight to get travel insurance even if we didn't claim. Peace of mind. Professional staff.

Reply from Mari Unuia Sanga
30 January 2019, 09:48 AM

Your comment text is too long. Max is 700 characters including linebreaks.

I had to make a claim due to our cruise ship being unable to stop at all the ports due to bad weather. My claim was made very easy due to the on line claim form. I received my claim back within two days. This was excellent service and will be using 1Cover for my next holiday this year.

1 comment on this review

Hi Cheryl,

I'm sorry to hear that you did not get to stop at all your planned ports I'm sure you would have preferred to go ashore!

It's great that our claims team were able to assist you and your claim was paid so promptly.

We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
23 January 2019, 12:42 PM

Your comment text is too long. Max is 700 characters including linebreaks.

This is the best travel insurance I have ever had! Making a claim is super easy. Everyone I have spoken with on the phone have been friendly and extremely helpful especially in emergencies! I wouldn’t go to another insurance again!

1 comment on this review

Hi Michaela,

Wow, Thank you so much for the nice review! I'm so pleased to hear that our team were so helpful and professional.

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
23 January 2019, 12:32 PM

Your comment text is too long. Max is 700 characters including linebreaks.