1Cover Travel Insurance Reviews

I had to make a decent sized claim awhile back and although there was a lot of paper work to submit it was relatively hassle free. I received the money quite quickly. I have used 1 cover again since and have been happy with the service.

1 comment on this review

Hi Lucas,

It's great to know that our policies helped provide you peace of mind while on your most recent trip and that we were able to help you out with your past claim.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
13 November 2018, 11:51 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Have used 1Cover for many of our overseas travel Insurance, came recommended by friends, best piece of advice we have listened to. First time claimants for out of pocket medical expenses occurred whilst in Vietnam/Cambodia; dreaded to think of the hassles we may have had with our claim; pleased to be proven wrong; claim settled in a matter of days; we shall continue to use your company in the future; all our friends etc have been informed for their future travels.

1 comment on this review

Hi Neil,

It's always encouraging to hear our customers talk so positively about their claims experience with us. Providing legendary customer service is always our goal!

I hope you are doing well with your recovery and we look forward to serving you again in the future.

Thank you for choosing 1Cover and for taking the time to recommend our company to your friends and family, we really appreciate it.
[email protected]

Reply from 1Cover representative
06 November 2018, 15:48 PM

Your comment text is too long. Max is 700 characters including linebreaks.

Very good experience. Flexible extension if required. In the first time more than a year ago, I made claim which went easy and efficient.

1 comment on this review

Hi Natalia,

It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered, we certainly aim to keep processes as simple and stress-free as possible. Happy customers are our number one goal!

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
06 November 2018, 15:44 PM

Your comment text is too long. Max is 700 characters including linebreaks.

Very easy to use online had a question about food allergies and was assured my family was covered, didn't have to make any claims which was good

1 comment on this review

Hi Mal,

I'm glad you found our customer service representatives to be helpful and informative, we always strive to offer exceptional service.

It’s great that you were happy with our travel insurance and impressed by the extent of our coverage.

We hope you had a great time on your trip and thank you for taking the time to leave us a review, we really appreciate it!
[email protected]

Reply from 1Cover representative
06 November 2018, 15:42 PM

Your comment text is too long. Max is 700 characters including linebreaks.

It's very good to have insurance and very cheap, I got it online, great service, pay online and get a quick quote thanks 1Cover

1 comment on this review

Hi Christopher,

I’m glad to hear that you found our policies competitive and our service easy to use.
It means so much when we hear a customer tell us how happy they are with our service & pricing.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
06 November 2018, 10:28 AM

Your comment text is too long. Max is 700 characters including linebreaks.

I made a small claim it was handled in a very courteous and helpful manner and resolved promptly therefore I will continue to insure with this company

1 comment on this review

Hi Andrew,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. It's always encouraging to hear that we are providing our customers with exceptional service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
06 November 2018, 10:25 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Im currently in Timor Leste, a country that works with cash, MasterCard are no longer use and some places will take Visa if you are lucky. I paid in cash and don’t have a bank statement for the payment. I provided exchange rates from 2 different sources for that date both of which stated 1.40 Aus to 1USD. That you are claiming the exchange was only 1.28 Aus on that day is highly unethical. Where you get your exchange rates from? Considering the amount of money I have paid for this insurance from December 2017 with only 1 claim made, some ethical customer service on this issue would be appreciated. Maybe remember I’m unwell in a country with limited medical capacity, exactly why I purchased this insurance. People buy insurance to be covered during such circumstances, not to be exploited for the financial interests of your stakeholders.

2 comments on this review

Hi Vania,

I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

I have arranged for our claims team to contact you directly regarding your claim.
[email protected]

Reply from 1Cover representative
06 November 2018, 09:29 AM

Hi Vania,

I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

I have arranged for our claims team to contact you directly regarding your claim.
[email protected]

Reply from 1Cover representative
06 November 2018, 09:29 AM

Your comment text is too long. Max is 700 characters including linebreaks.

We have been with 1Cover for 10 years and had to cancel our cruise 3 days before sailing because of hubby's ill health (declared)- I was worried about him and stressing over making a claim - but it was an easy process and the staff were lovely and kept me informed of the process - the claim was paid within 10 days Thank you all

1 comment on this review

Hi Debra,

I am so pleased that our claims team were able to help out and make such a traumatic event that bit better for you.

I hope your husband is feeling better. Thank you for taking the time to provide feedback, it's heart-warming to hear such kind words about our customer service.

We look forward to providing you cover on your next trip!
[email protected]

Reply from 1Cover representative
06 November 2018, 10:22 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Excellent service. within 3 days they paid the outstanding bill. Found another docket a few days later, no problem. Thank you.

1 comment on this review

Hi Johanna,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
06 November 2018, 10:18 AM

Your comment text is too long. Max is 700 characters including linebreaks.

In my view the cost of cover travelling to a country with a reciprocal medical agreement is excessive, ie New Zealand. The only difference to medical treatment is the emergency ambulance service.

1 comment on this review

Hi Christopher,

There are a number of additional benefits within the the policy in relation to medical, although there is a certain level of reciprocal cover in some countries your 1Cover policy offers cover for medical evacuation back home. Depending on the medical circumstances this could be as simple as upgrading the flight you already have booked or providing an air ambulance with a doctor or nurse on board. In addition to this there are provisions to claim for cancellation and curtailment of your trip or additional accommodation and travel expenses if a medical adviser deems you unfit to travel on your original return date.
So yes, your hospital expenses may be covered by a reciprocal agreement but we are providing that extra level of cover so you can travel with the peace of mind that should something serious happen we're here to help.
Thank you for choosing 1Cover and for taking the time to leave us a review.
[email protected]

Reply from 1Cover representative
06 November 2018, 10:16 AM

Your comment text is too long. Max is 700 characters including linebreaks.

I have used 1 Cover several times over the past 10 years and fortunately have not had to make a claim.

1 comment on this review

Hi Lindon,

It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover.

It's always encouraging to hear from a loyal customer and to know that we are providing the exceptional service that you deserve.

We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future.
[email protected]

Reply from 1Cover representative
06 November 2018, 09:51 AM

Your comment text is too long. Max is 700 characters including linebreaks.

Our family holiday was cancelled after my pre trip medical emergency. 1Cover were fantastic and my claim was paid promptly

1 comment on this review

Hi Susan,

I'm sorry to hear that you were not able to travel on this occasion, but I do hope that you are recovering well.

I am so pleased that claims teams were able to help out and make such a traumatic event that bit better for you.

Thank you for choosing 1Cover and for taking the time to leave us a review we really appreciate it.
[email protected]

Reply from 1Cover representative
06 November 2018, 09:45 AM

Your comment text is too long. Max is 700 characters including linebreaks.