1Cover Travel Insurance Reviews

1 Cover is he best value for money. I have used them for my travel insurance so many times n only had too claim once. Which I was satisfied . Will always take out 1 Cover when I travel

1 comment on this review

Hi Deborah,
2. Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty.

Thanks for the kind words. It's great to know that our policies helped provide you peace of mind while on your trip.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!

Kind regards,
Andrew @1Cover

Reply from 1Cover representative
27 June 2017, 15:27 PM

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We recently had to claim on our travel Insurance for an injury which occurred overseas. We received excellent assistance from the help line and good communication from the case managers.

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Hi Noel

Sorry to hear you were injured, I hope you are recovering well. I am so pleased that we could assist you in your time of need, that's what we are here for. And I am glad that we could help with your claim and that you enjoyed the communication. Happy customers are our number one goal!

Hope you're excited about your next trip. We're looking forward to providing you with legendary customer service again in the future.

Thank you
Andrew @1Cover

Reply from 1Cover representative
27 June 2017, 15:30 PM

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Was introduced to 1cover by a friend six years ago and have used them ever since for my many travels...

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Hi Gai,

Wow, a long-time customer! Thanks so much for your continued support, it means so much knowing the confidence and trust you have placed in us.

I am glad that you pleased with our service. We'll do our best to continue to give you the kind of customer experience that you deserve. And we're looking forward to providing you cover on your next trip (number 9!).

Thanks,
Andrew @1Cover

Reply from 1Cover representative
27 June 2017, 15:33 PM

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Have policies with you on all my recent trips and plan to book another tomorrow, service is always friendly and courteous. I have heard good reports from friends who have had to make a claim.
One item you have forgotten is I recommended Sheila Hodgson my trave companion in Hawaii and I believe you send a bonus for new cleints.
Did not receive this and would appreciate you looking at that. Many thanks Liz.

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Hi Liz,

Big thanks for the kind words and continuing loyalty, it means the world to us.

I am so pleased that you have found us to be friendly and courteous. Happy customers are our number one goal!

I've looked - and we have a few customers with the same name. Would you mind calling 1300 192 021 and providing your email address or policy number? The consultant will then be able to add you to our $20 refer a friend email' (tell them Andrew Cooper approved it).

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.

Thanks,
Andrew @1Cover

Reply from 1Cover representative
27 June 2017, 15:55 PM

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Having claimed with 1Cover I highly recommend them to family and friends. My claim experience was easy with the assistance of friendly staff.

i ahave had 1 cover travel insurance twice now havent needed to put in a claim which is good so easy to book on line would reccommend

Easy to understand and navigate the website to purchase on line. Have used 1cover for most of our overseas trips

have yet to make any claims from many trips so cannot comment on outcomes. all trips have been clear.

I have been insuring now with 1Cover for more than 10 years. Never once have I had a problem and with only one claim, which was attended too with a high standard of care and concern, I am naturally very happy.

Thankfully on this holiday we did not have to make any claims however on our previous trip to Fiji, where we had a medical emergency and had to return early, 1cover was excellent in refunding our claims. Very happy to use 1cover for all our holiday insurance.

An insurance company will (nearly) always provide acceptable service when you are taking out a policy. However, the only thing that counts is how it handles any claim and whether it pays all valid claims. We haven't made a claim on this policy so our review is not a review of the applicable service standards of 1Cover because we didn't make a claim and it did nothing other than provide a policy that we paid for.

Was very easy to sign up and get insurance coverage for our latest trip.
Even got an email asking if we were going to stay longer whilst overseas and if so we could extend our coverage, first time this has happened, our previous insurances did not do this.
Did not need to make a claim so can not say how this would go.

1 comment on this review

Hi Marc

1. Glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Glad you appreciated the SMS reminder (I wonder which customer experience genius thought of that....let me think :)

We hope you had a great time on your trip and we look forward to serving you again in the future.

Kind regards
Andrew @ 1Cover

Reply from 1Cover representative
27 June 2017, 15:24 PM

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