1Cover Travel Insurance Reviews

We always use 1 Cover because it is clear and simple to purchase, and its policy prices are low and its rental car benefit in particular, is better than its competitors.

I was extremely unhappy to receive a text message at 3.05 A.M. in the morning prior to my travel asking if i need to extend my policy. If that ever happens again i will be going elsewhere.

Requesting for proof of ownership of a bag that was originally damaged is ridiculous given bag 2years old. Also cant get written confirmation from airline to advise weather delay on date means I cant make either claims. Pretty poor for a $400 claim on a $250 policy

I am disappointed as I contacted 1cover for advice as to whether I was insured for a rental car on May 7/17.
I did not hear back so therefore paid an extra $400.00 for insurance that I not find out was unnecessary. When I inquired yesterday as to whether I could be reimbursed, the answer was clearly no. I travel very frequently and will not consider this company again. Its disappointing as I have used this company several times in the past for when my children are traveling.

1 comment on this review

Hi Patricia,

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

It’s perfectly understandable that you’re upset about what has happened. At 1Cover, we always strive to create a positive customer experience, so it’s disappointing to hear that we fell short of the high standard of service that we always expect from our staff. Could I ask how you contacted 1Cover? Was it via email, social media or over the phone?

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:57 PM

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I don't insure with anyone else and as a freaquant overseas traveller can't fault such wonder price, service and piece of mind

1 comment on this review

Hi Keran,

Big thanks for the kind words and continuing loyalty, it means the world to us.

Glad you found the policy to be good value and that you are happy with the service we provide. It's always encouraging to hear positive feedback.

Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:54 PM

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Some company's ran me around for months then found you guys sorted in less then a day, even with a pre existing med condition.

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Hi Alexandra,

We like to think we're different from other insurance companies, so thank you for such kind words.

Glad you found the policy to be good value and that you are happy with the service we provide. It's always encouraging to hear positive feedback.

Thanks for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:47 PM

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This was a really easy process and offered excellent value for money. Didn't have to make a claim but I'm sure that they'd offer the same level of service!

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Hi Helen,

Glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our customer service/pricing etc.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:44 PM

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I find the 1Cover site easy to navigate and understand, which makes buying travel insurance easier. The prices are also pretty reasonable.

1 comment on this review

Hi there,

Fantastic to hear such positive feedback. It's encouraging to know that you found our cover to be fair and comprehensive.

Thank you for your continued support, it means so much to us.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:41 PM

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In our overseas travels it is reassuring knowing that 1Cover are available to assist us should an occasion arise. We are pleased to recommend your company to our family and friends for travel insurance

1 comment on this review

Hi David,

I'm glad that you found our policies competitive and our service easy to use. Travel insurance is certainly the safety net every traveller needs :)

Thank you for choosing 1Cover and for taking the time to recommend our company to your friends, we really appreciate it.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:39 PM

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I needed medical care overseas. The hotline staff were compassionate and I was happy with how my claim was handled

1 comment on this review

Hi Susannah,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

Hope you're excited about your next trip. We're looking forward to providing you with legendary customer service again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:35 PM

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We have used 1cover for several overseas epic journeys over about 10 yrs .... have had to make two claims in that time. The first claim was relatively minor and was extremely well handled.
Our last claim was a big one as we had to cancel our whole trip to Alaska and Sth. America 1 week out from departure, due to a sudden Cancer (stage 4) diagnoses for our Daughter inlaw. It took a while to get the relevant documentation together to prove that we had no prior knowledge of the event and a reasonable amount of too-ing and fro-ing .... but I must admit the gentleman whom we dealt with was always courteous and helpful. We eventually had success and our claim was paid in full very quickly. Ultimately very happy.
We will use 1cover again.

1 comment on this review

Hi there,

I'm sorry to hear about your daughter in law's diagnosis.

I am glad that we could assist with your claim and that you found the process easy and straightforward with no complications

The entire 1Cover team wish your daughter-in-law a speedy recovery.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:26 PM

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Our Passports were lost , we sent them registered post to get visa. We then missed dates of travel and tour due to the time it took to get new passports. Small clause in insurance means we cannot claim for flights or tour. Very disappoint, thought that was the point of insurance.

1 comment on this review

Hi Caitlyn,

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.

To organise a review please email your policy details to complaints@1cover.com.au, or you can call our team on 1300 369 883.

If you have any further questions, please do not hesitate to contact me directly at communications@1cover.com.au.

Kind regards,
Kieran at 1Cover.

Reply from 1Cover representative
23 May 2017, 14:17 PM

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