Virgin Money Travel Insurance Reviews

Avoid at all costs. I had to cancel my holiday because of the first covid lockdown. The holiday was booked before anyone was even aware of Covid. My family who used different insurance providers were refunded within a month. It has been 7 months and there is still no progress. They just send a standard email every 40 days to say how it is being processed - with nothing actually happening. And yet they managed to find the time to process my renewal. It is criminal in my opinion that they are able to take money for a service they are clearly not providing.

I have annual travel insurance with Virgin, easy to take out but a TERRIBLE SERVICE if you need to make a claim. I still don't have a decision on a claim made almost 6 months ago. They fob you off with promises to get back to you in 45 days and after sending documents by recorded post and email they say they cannot find them. This is the worst company I have ever dealt with and I have made a complaint to the financial ombudsman. I would advise to avoid this company, quick to take your money by not backed by the customer service and ability to deal effectively with claims.

My wife and I took out an annual travel insurance policy with them. They then introduced a coronavirus exemption. No option to adjust policy, leaving us with no other option to take out insurance with another provider. Getting a refund was so difficult it was as though they were doing it deliberately to put us off. No email option and long waits to get through on the telephone with promises to call back which never happened. To round it all off they sent us an email to say that coronavirus cover was reinstalled after we had taken out the policy with an alternate policy. In the end we were only able to get a partial refund on a policy we were never able to use. My impression is that as a company they just don’t care once they have your money. My only comfort is the knowledge that I am not having to rely on them paying out if I needed to make a claim. From my experience I would expect them to make it as difficult and time consuming as possible and they would do everything they could do to avoid paying. There are much better companies out there.

They don’t cover anything stolen or lost if it was not on you at the time. If it was on me... I wouldn’t need travel insurance because it wouldn’t be stolen or lost!

Definitely read to product disclosure closely:
“Unsupervised
means leaving your luggage and personal effects:
• with a person who is not named on your Certificate of Insurance or who is not a travelling companion or who is not a relative; or
• with a person who is named on your Certificate of Insurance or who is a travelling companion or who is a relative but who fails to keep your luggage and personal effects under close supervision; or
• where they can be taken without your knowledge; or
• at such a distance from you that you are unable to prevent
them being taken; and
includes forgetting or misplacing items of your luggage and personal effects, leaving them behind or walking away“

Plane diverted to Honolulu (Auckland to San Fran) because it was leaking oil, airline was unable to rebook us at the time so we booked new flights to get us to San Francisco in time for a wedding. Virgin refused to cover the cost because they wont cover rescheduling due to mechanical faults. What if the plane had crashed because of mechanical faults and we ended up in hospital, would they not cover that either?! Out of pocket almost $500 for the extra flight plus the cost of the policy that is apparently useless. Plus the time it took to submit their epic claim process.

my flight was cancelled by an airline in canada so I missed my connections (I had another week of my holiday to continue). To rebook the connections was going to cost an insane amount so I booked a comparatively cheap flight straight home. But because the airline put on a rescue flight the next day my cancelled flight didn't count as "cancelled" but "rescheduled" so now I'm out of pocket $1200! Thanks virgin money..

They don't cover bookings. The highest, most expensive comprehensive cover does not cover an essential item of travel... bookings.

I was stopped by the U.S customs and was meant to be travelling for 3 months, the customs officer was really aggressive and for some reason said I could only travel for two weeks. The policy covers unforeseen circumstances to travel plans but they are refusing to reimburse me for the flights that I had to cancel. Pieces of trash - do not use this company - STA Travel are 1000% better I should have stuck with them

Called Virgin money in regards to travel insurance today at 12.30. Had several questions in regards to what is covered...the woman I spoke to was very rude and argumentative... Her advice was to go to page 20 of the PDS and read it myself, wouldn't tell me what is or isn't covered.
I then attempted to talk to her about the other quote I had from Woolworths insurance... Mid sentence she cut me off and rudely said I don't work for them.... No shit...it was a question, do I need to talk to someone else there that can answer my question.

I also asked about layovers without leaving airport during journey... She again was very rude with answer.... Needless to say I hung up on here and purchased Woolworths insurance

Virgin Australia's travel insurance was the best coverage for the best price, especially when it came to electrical equipment coverage. I experienced an incident on my return journey to Australia, where my camera was damaged. I contacted Virgin and they had a positive can-do attitude, were helpful with my claim and the repair/ replacement went through effortlessly and speedily.
I can't recommend their services highly enough. Well done Virgin.

Virgin were hassle free and easy to deal with. They emailed me immediately with the forms required for a claim and we had the full reimbursement within 2 weeks, which included them having to send it to their medical officers for review. The price was also a bonus and was the cheapest by a long way. I would definitely recommend Virgin Money Travel Insurance to anyone and I will be sure to use them again next time I head overseas.

I was in a hurry to get insurance before my trip to Bali, I hopped on to their website and got a policy within minutes. I later called them up for some clarification on the policy. The customer service officer was helpful and patient. No claims this trip, but I will go back with them again.