
| Usability/use of time |
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| Flexibility |
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| Value for money |
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| Financial stability |
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| Security of site |
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20/25 |
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| 1300 669 999 |
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Userbility / Efficient use of time
- Free online quotes which
each take around three minutes
- Product disclosure booklet attached for you to comb through the finer details
- Friendly customer service team to answer any queries
- The quoting process can be unforgiving at times if mistakes are made - you have to start again rather than making changes and moving onto the next page
- Email address necessary to purchase
Flexibility
- Call centre open weekdays (but not in the weekend)
- 24 hour emergency help line for those insured by Columbus
- Only covers those aged 64 and under (except for Oz & NZ travel that insures up to 85 years)
- The opportunity to extend policy once while overseas
- 19 days to cancel insurance providing no claims have been made, have not commenced trip and written confirmation has been received
- Family members can travel seperately providing each of their names are provided on the family annual trip policy
Value for money
- No option to remove excess
which is considerably high
- Watch for the exclusions
/ additions. Other companies automatically
include action / adventure in their policy
cover, with the opportunity to remove the
excess
- Pre-existing medical
conditions not included in policy
- Not covered for the first
12 hours of travel delay
- Cover for an unlimited
number of trips during the course of a year,
providing each trip is no longer than 60 days
- Discounts for groups
of 10 or more. You organise this over the
phone
- Reduction in unnecessary
overheads normally associated with travel
insurance
- Check through their online
quoting system whether this is better value
than purchasing insurance every time you travel
over the course of a year
- Cover can include family
members and partners - and each person insured
under the policy is able to travel alone
Financial stability
Security of site
- Secure online purchasing where personal information is encrypted
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